Sr. Dealer Experience Specialist

PACCAR•Renton, WA

4d•$70,500 - $96,690

About The Position

As a Senior Dealer Experience Specialist at PACCAR Parts, you’ll connect PACCAR dealers, suppliers, and technical support teams while helping ensure critical orders flow seamlessly. The role involves working across a variety of applications, developing truck expertise, and supporting dealers and customers with order, product, and technical inquiries. You will advise customers on order status, changes, shipping information, product availability, programs, and pricing policies. You will process product marketing quotes, initial stocking orders, and technical research inquiries while ensuring accuracy and compliance with audit policies. The position also involves analyzing trucks to validate customer requests, coordinating with factories, dealers, and technical research teams to verify part applicability, resolving shipment and special-order issues, and using applications to check compliance with government regulations. The specialist works closely with Product Marketing to understand marketing objectives, supplier relationships, and product-line policies; cross-trains throughout the Dealer Experience department; and participates in department projects and initiatives using Six Sigma methodology. PACCAR Parts supports Kenworth, Peterbilt, DAF, and TRP dealers through a global aftermarket parts and services network.

Requirements

One year of related industry experience required; dealer- or customer-facing responsibilities are preferred.
Excellent verbal and written communication skills.
Ability to work in a demanding, fast-paced, customer-oriented environment.
Positive service orientation and ability to manage difficult situations.
Strong PC skills, including Microsoft Word and Excel, as well as typing skills.
Strong multitasking and problem-solving abilities and close attention to detail.
Ability to think outside the box and make decisions in ambiguous situations.
Demonstrated ability to follow up on tasks through completion.

Nice To Haves

Bachelor’s degree desired.
Dealer- or customer-facing responsibilities preferred.
French or Spanish language skills are a plus.

Responsibilities

Advise customers about order status, changes, shipping information, product availability, product programs, and pricing policies.
Process product marketing quotes, initial stocking orders, and technical research inquiries accurately and in compliance with audit policies.
Conduct truck analysis to validate the accuracy of customer requests.
Liaise with truck factories, dealers, and technical research teams to verify that ordered parts are correct for the truck application.
Resolve issues involving shipments, expediting, and special-order handling.
Use multiple applications to ensure truck compliance with government regulations.
Work with Product Marketing to understand marketing objectives, supplier relationships, and policies for targeted product lines.
Cross-train in all areas of the Dealer Experience department.
Participate in department initiatives and projects using Six Sigma methodology.

Benefits

401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick time; additional vacation days are provided with additional seniority or years of service.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for employees and their families.
Flexible spending accounts (FSA) and health savings account (HSA).
Paid short- and long-term disability programs.
Life and accidental death and dismemberment insurance.
EAP services, including wellness plans, estate planning, and financial counseling.
Holiday gift eligibility.