Sr. Coordinator, Dealer Services

CarMax • Richmond, VA

2d • $43,300 - $60,600 • Hybrid

About The Position

The Senior Coordinator in Dealer Services leads initiatives that enhance auction operations, strengthen dealer relationships, and identify opportunities for continuous improvement. The role combines advanced operational expertise and strategic thinking to drive business growth, ensure dealer satisfaction, manage escalated customer service situations, improve processes, and deliver strong B2B experiences while supporting day-to-day operations.

The position is based at CarMax’s Home Office in Richmond, Virginia, with associates working onsite four days per week. The annual salary range is $43,300 to $60,600, with possible eligibility for bonus and equity.

Requirements

• High school diploma or equivalent.
• At least 6 months of CarMax Auction Services experience.
• Proficiency in Microsoft Office Suite.
• Strong communication, organization, and customer service skills.
• Ability to work independently, manage multiple tasks, and deliver results.
• Demonstrated teamwork behaviors aligned with CarMax values.
• Experience in fast-paced environments with a focus on accuracy and professionalism.

Nice To Haves

• 1–2 years of CarMax Auction Services experience.

Responsibilities

• Distribute and balance workloads across a team of 10–20 associates to meet daily goals.
• Serve as the team’s technical subject matter expert, providing guidance and resolving escalations promptly.
• Review work for accuracy and consistency and provide feedback to improve efficiency.
• Analyze performance data to identify trends, suggest process improvements, and drive productivity.
• Partner with internal and external stakeholders to resolve issues and maintain strong relationships.
• Support training initiatives, including developing materials and coaching new hires.
• Assist with projects and facilitate meetings to ensure alignment with business objectives.

Benefits

• Up to 48 hours of sick time per year, accrued each pay period, for eligible full-time hourly or commission/incentive-eligible associates.
• Between 80 and 200 hours of vacation time per year after a 90-day waiting period, based on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
• Eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• Paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval, for full-time salaried associates.
• May be eligible for bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED