Sr. Dealer Experience Specialist

PACCAR•Renton, WA

About The Position

As a Senior Dealer Experience Specialist, you’ll connect PACCAR dealers, suppliers, and technical support teams while helping ensure critical orders flow seamlessly. The role works across a variety of applications and supports truck-related orders, customer inquiries, and product information. It also involves collaborating with Product Marketing and other teams, cross-training throughout the Dealer Experience department, and participating in departmental initiatives and projects using Six Sigma methodology.

Requirements

One year of related industry experience.
Excellent verbal and written communication skills.
Ability to work in a demanding, fast-paced, customer-oriented environment.
Positive service-oriented attitude and ability to manage difficult situations.
Strong PC skills, including Microsoft Word and Excel, and typing skills.
Ability to multitask, solve problems, and maintain close attention to detail.
Ability to think outside the box and make decisions in ambiguous situations.
Demonstrated ability to follow up on tasks through completion.

Nice To Haves

Bachelor’s degree desired.
Dealer- or customer-facing responsibilities preferred.
French or Spanish language skills.

Responsibilities

Advise customers on order status, changes, shipping information, product availability, product programs, and pricing policies.
Process product marketing quote orders, initial stocking orders, and technical research inquiries accurately and in compliance with audit policies.
Conduct truck analysis to validate the accuracy of customer requests.
Liaise with truck factories, dealers, and technical research teams to verify that ordered part information is correct for the truck application.
Resolve issues related to shipments, expediting, and special-order handling.
Use multiple applications to ensure truck compliance with government regulations.
Work with Product Marketing to understand marketing objectives, supplier relationships, and policies for targeted product lines.
Cross-train in all areas of the Dealer Experience department.
Participate in department initiatives and projects using Six Sigma methodology.

Benefits

401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick time; additional vacation days are provided with increased seniority or years of service.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for employees and their families.
Flexible spending accounts and health savings account.
Paid short- and long-term disability programs.
Life and accidental death and dismemberment insurance.
Employee assistance program services, including wellness plans, estate planning, and financial counseling.
Holiday gift.