Manager, Dealer Services

DriveTime • Fort Worth, TX

1d

About The Position

GoFi, an AI-centric, licensed auto finance company based in Dallas, Texas, provides a cloud-based lending platform for traditional turn-down finance arrangements, co-branded finance, and digital retail partnerships. The Manager, Dealer Services leads the Dealer Services function and drives operational excellence across dealer onboarding, dealer maintenance, and dealer collections. This senior leader builds and develops high-performing teams, establishes scalable processes and controls, improves operational effectiveness, and supports a seamless dealer experience. The position combines strategic leadership with hands-on operational oversight to develop people, drive accountability, standardize processes, and lead continuous improvement in support of business growth and performance.

The Manager oversees daily operations, performance, staffing, standard operating procedures, governance, workflow optimization, and operational reporting. The role uses data and employee feedback to identify root causes and implement sustainable improvements, partners with cross-functional stakeholders, communicates performance and risks to leadership, and supports new systems, processes, and business initiatives while maintaining operational continuity.

Requirements

• At least 5 years of leadership or management experience.
• At least 5 years of experience in financial services; auto finance experience preferred.
• Demonstrated experience leading operational teams, including employee development, performance management, and workforce planning.
• Experience managing multiple functional areas and delivering results in a high-volume, deadline-driven environment.
• Proven success developing and implementing SOPs, operational controls, and governance frameworks.
• Experience leading process improvement initiatives and driving measurable operational outcomes.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to use reporting and performance metrics to identify trends and drive accountability.
• Excellent written and verbal communication skills.
• Ability to lead through change and manage competing priorities.
• Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
• Hiring is contingent upon successful completion of a background and drug screening process.

Nice To Haves

• Previous experience leading dealer services, dealer operations, onboarding, maintenance, collections, or related operational functions.
• Experience partnering with Product, Technology, Compliance, and Risk teams on process and system enhancements.
• Background in operational transformation, workflow optimization, or continuous improvement methodologies.

Responsibilities

• Lead daily operations across dealer onboarding, dealer maintenance, and dealer collections teams.
• Drive departmental performance through clear expectations, accountability, and effective performance management.
• Monitor operational metrics and identify opportunities to improve productivity, quality, and service delivery.
• Implement management routines, reporting frameworks, and operational oversight processes.
• Coach, develop, and mentor managers and team members to build accountability and continuous improvement.
• Recruit, hire, onboard, and train talent to support departmental goals.
• Build leadership capability and succession plans for long-term organizational stability.
• Develop, document, and maintain standard operating procedures that support consistent execution and strong controls.
• Keep processes current, compliant, and aligned with evolving business needs.
• Identify process gaps and implement governance practices that drive operational consistency.
• Lead workflow optimization and continuous improvement initiatives to reduce inefficiencies and improve team effectiveness.
• Use operational data, employee feedback, and performance trends to identify root causes and implement sustainable solutions.
• Partner with Operations, Technology, Product, Compliance, Risk, and other stakeholders on business objectives and operational initiatives.
• Communicate departmental performance, risks, resource needs, and improvement opportunities to leadership.
• Support implementation of new systems, processes, and business initiatives while maintaining operational continuity.

Benefits

• Medical, dental, and vision insurance, with the company covering a sizable portion of premiums.
• 401(k).
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Professional growth opportunities.
• Tuition reimbursement.
• Wellness program with self-guided coaching and journeys, cash incentives, and medical premium discounts.
• Competitive pay.
• Game room with ping-pong, pool, and other games.
• In-house gym.
• Social events and team gatherings.
• Company outings, personal rewards, and prizes.
• Paid time off, including wellness days, holidays, and personal time for full-time roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager