Sr. Coordinator, Office Services

Baker Tilly•Minneapolis, MN

8d•Onsite

About The Position

The Senior Coordinator, Office Services supports and oversees the daily administrative and facilities-related operations of an office location to ensure a smooth, safe, and high-quality workplace experience. The role evaluates, prioritizes, and fulfills onsite service requests; interfaces with property management and vendors; and handles operational exceptions that arise during the workday. It also provides guidance to Coordinators on daily workflows, service expectations, and standards. Client Operations and Engagement Teams are the primary consumers of Office Services, using the office environment to support client delivery and operational needs. The position calls for strong communication, multitasking, and a proactive service mindset. It is an individual-contributor role with expanded responsibility and must be performed onsite because of the responsibilities and support model of the Core.

Requirements

High school diploma or GED required.
0–1 year of relevant experience required.
Communicate clearly, concisely, and proactively with team members and internal stakeholders.
Collaborate effectively and support peers in a team-based environment.
Establish productive relationships with stakeholders directly impacted by services and demonstrate curiosity about how services affect other stakeholders.
Model confidentiality, professionalism, and appropriate workplace decorum; adhere strictly to confidentiality.
Use advanced features of Microsoft Word and Outlook independently.
Have working knowledge of basic Microsoft Excel, Microsoft PowerPoint, and other role-relevant software, with minimal guidance.
Identify and use appropriate tools and resources to complete work effectively; proactively advance technical skills and apply newly acquired knowledge.
Produce accurate, high-quality work requiring minimal review; seek feedback and guidance proactively to improve quality and meet deadlines.
Deliver services professionally in alignment with Baker Tilly Core Values and demonstrate proactive, anticipatory support for internal customers.
Prioritize workload, identify solutions, and access resources with minimal supervision, prompting, or coaching.
Understand and apply best practices and standards of excellence to support effective processes and efficient resource use.
Apply knowledge gained through inquiry, coaching, mentoring, and ongoing performance feedback; demonstrate intermediate capability behaviors, including recognizing strengths and identifying performance-growth opportunities.
Be willing to work overtime during peak periods as business needs require.

Nice To Haves

3 to 5 years of relevant experience.
High school diploma preferred.

Responsibilities

Maintain office, training rooms, and shared spaces; oversee readiness standards and quality; coordinate furniture setup, breakdown, and resets for meetings and events; and prepare the workplace for engagement teams, visitors, and client operations.
Coordinate internal meeting setup and support, prepare conference rooms, coordinate catering orders and verify accuracy, manage onsite event logistics and resets, and resolve issues affecting the meeting experience.
Oversee daily mail and shipping operations, meet deadlines and service standards, handle escalations or exception shipments, and train Coordinators on mail workflows.
Lead large-scale duplicating projects, including copying, collating, assembly, scanning, and distribution of internal and external client deliverables.
Serve as the primary onsite contact for vendors and property management; coordinate work orders and repairs, monitor vendor performance and needs, and support location-level contract tracking.
Manage badges, keys, access provisioning and removals; coordinate new-hire workspace readiness; support exit workflows and workspace turnover; and partner with HRIT on onboarding needs.
Serve as an onsite point of contact, ensure service levels for internal clients, provide reception coverage as required, and address visitor and stakeholder needs.
Order, stock, and track office supplies and consumables; maintain availability standards; and manage vendor ordering portals and invoicing as applicable.
Support safety protocols and drills, maintain documentation and office logs, coordinate inspections or compliance-related visits, and ensure incident-reporting processes are followed.
Work overtime during peak periods as business needs require.
Contribute to special projects and initiatives as needed and share knowledge and best practices with peers.