Senior Customer & Employee Engagement Specialist (Hybrid)

Stryker•Redmond, WA

12d•Hybrid

About The Position

The Senior Customer & Employee Engagement Specialist enhances the Medical Division brand by planning, coordinating, and executing customer and employee experiences. As the primary engagement lead for Stryker’s Redmond site, the specialist partners with Sales, Marketing, R&D, divisional leadership, and other stakeholders to deliver customer site visits, employee engagement initiatives, and divisional programs. The role focuses primarily on Redmond and Emergency Care while also supporting customer engagement initiatives across the Medical Division and collaborating with Medical’s Employee Engagement Team. The specialist partners with the Communications Team to develop and execute communications for the Redmond site, leads the Redmond-based Connection Crew engagement committee, and coordinates with the Medical Employee Engagement Team and Inclusion Council. The role oversees end-to-end event planning and logistics, manages the Redmond showroom and its calendar, supports site communications, and evaluates program effectiveness through feedback, metrics, and reporting. The position is hybrid, with three days onsite at the Redmond, Washington location, and requires 20% travel.

Requirements

Bachelor’s degree.
At least 2 years of professional experience.

Nice To Haves

Event management experience.

Responsibilities

Lead customer engagement activities and employee engagement initiatives for the Redmond site, aligning them with Customer & Employee Engagement priorities, divisional objectives, and Inclusion Council goals.
Facilitate planning and stakeholder meetings, driving alignment, accountability, and actionable outcomes.
Own end-to-end planning and logistics for customer site visits, employee engagement programs, and assigned divisional events, including communications, scheduling, budget management, travel coordination, vendor management, and resource planning.
Deliver high-quality customer and employee experiences that reflect Stryker’s brand standards and comply with applicable policies and requirements.
Serve as the Redmond onsite lead and ensure a seamless participant experience.
Prepare and distribute meeting agendas and supporting documents.
Manage the Redmond showroom so it remains customer-ready, reflects divisional priorities, and supports strategic customer engagement opportunities.
Create and manage the Redmond showroom calendar and annual onsite activities.
Lead the Redmond-based engagement committee, the Connection Crew, and partner with the Medical Employee Engagement Team and Inclusion Council to align events across sites and integrate them into the yearly events calendar.
Develop Redmond site-specific communications, including standalone emails, the Redmond section of The Beat weekly newsletter, intranet content, and event communications.
Partner with divisional leaders, business stakeholders, and site leadership to identify engagement opportunities and recommend programs that support business objectives, customer relationships, and employee culture.
Measure and evaluate program effectiveness using feedback surveys, key performance metrics, and reporting, and use insights to improve customer and employee experiences.
Build and maintain strong relationships with internal and external stakeholders.
Serve as a brand steward by adhering to and promoting Stryker’s brand guidelines.
Assist with planning, executing, and facilitating other Customer and Employee Engagement functions as needed, including internal meetings and events, employee engagement, and customer engagement.