Customer Engagement Specialist

Toyota of York•Springettsbury Township, PA

7d•$40,000 - $60,000•Onsite

About The Position

Toyota of York is seeking a motivated Customer Engagement Specialist to join its sales team. This onsite role connects with prospective customers through phone and digital channels, builds customer relationships, generates sales opportunities, and helps turn online inquiries into showroom visits and vehicle sales. The specialist handles online inquiries, follows up with potential buyers, schedules appointments, and assists customers throughout the vehicle purchasing process. The role works closely with the sales team to generate leads, increase appointments, and help achieve monthly sales goals. The schedule is a five-day workweek, Monday through Saturday, with every other Saturday worked and a weekday off. Salary is up to $40,000–$60,000 annually, including monthly bonuses.

Requirements

At least one year of previous Internet sales experience is preferred.
Automotive sales license required, or must be obtained within 30 days of hire.
Ability to talk and hear regularly.
Ability to stand and walk throughout the shift.
Ability to sit at a desk and use a computer for the majority of the shift.

Nice To Haves

At least one year of previous Internet sales experience.

Responsibilities

Communicate with Internet customers and prospects through their preferred channels, including phone, text, email, and in person.
Maintain knowledge of dealership products and services.
Direct customers to product information resources, including online resources.
Understand Internet customers’ needs and encourage them to visit the dealership for a vehicle demonstration and transaction.
Check email frequently and respond to inquiries immediately.
Promptly deliver messages intended for other departments and notify customers when their messages have been forwarded to appropriate sales personnel.
Personally handle all Internet sales inquiries.
Maintain an ongoing customer database to capture repeat business.
Understand applicable federal, state, and local laws governing retail automobile sales.
Establish personal income goals consistent with dealership productivity standards and develop a strategy to meet them.
Coordinate dealer trades with other Toyota dealerships to meet customer requests.
Contact dealer trade drivers and coordinate their assignments according to dealership needs.
Continue learning about products, features, accessories, and their benefits to customers.
Maintain a professional appearance.
Build customer relationships through phone, email, text, and online communication; identify customer needs and provide personalized vehicle recommendations.
Work with the sales team to generate leads, increase appointments, and help achieve monthly sales goals.