Customer Engagement Specialist

Power Design•Petersburg, FL

1d•Onsite

About The Position

Power Design is expanding its client experience team and seeking a Customer Engagement Specialist to plan and execute onsite client experiences at its facilities. The role focuses on hosting and coordinating client visits and creating seamless, high-impact experiences that showcase the company’s work, culture, and capabilities. The specialist serves as a brand representative and builds client relationships through hands-on engagement. The role also supports the Business Development team with administrative coordination and special projects related to client engagement.

Requirements

Bachelor’s degree in Communications, Marketing, Consumer Behavior, or a related field.
At least 3 years of experience in events, marketing, business development, administrative support, or similar roles.
Strong interpersonal and communication skills, with confidence leading in-person interactions and presentations.
Strong organizational skills and ability to manage multiple visits and details simultaneously.
Professional, polished demeanor and comfort acting as a brand representative in front of clients.
Proactive, detail-oriented, and adaptable in a fast-paced environment.
Ability to collaborate cross-functionally and build internal and external relationships.

Nice To Haves

Experience in events, marketing, business development, administrative support, or similar roles within the construction industry.

Responsibilities

Plan, coordinate, and execute client-facing events and facility visits, ensuring each experience reflects Power Design’s brand.
Serve as the primary contact for visiting clients and lead campus tours that are engaging, informative, and polished.
Coordinate visit logistics, including scheduling, agendas, internal alignment, and day-of execution.
Partner with Business Development and internal teams to tailor visits and highlight relevant projects, capabilities, and value propositions.
Prepare presentation materials, tour routes, and talking points for client interactions.
Manage onsite hospitality, including catering, room setup, branded materials, and client comfort.
Oversee sourcing and distribution of branded materials and client takeaways in line with company standards.
Track visit schedules, feedback, and engagement metrics to improve the client experience.
Support the Business Development team with administrative coordination and client-engagement-related special projects.