Customer Engagement Specialist

Bordner Home Improvement • Raytown, MO

7d

About The Position

At Bordner Home Improvement, Customer Engagement Specialists connect with homeowners who inquire about home improvement projects and help turn their interest into sales opportunities. They build rapport, uncover customer needs, create excitement about projects, and schedule qualified appointments for Design Consultants. The role involves communicating by phone, text, and email, managing interactions and records in a CRM, and working toward individual and team performance goals. The company offers training, coaching, professional development, and opportunities for advancement as it grows. This is a full-time, 40-hour-per-week role with rotating Saturdays, which are worked remotely.

Requirements

• Strong conversational and interpersonal skills, with the ability to connect with a wide range of people.
• Ability to guide conversations naturally and persuasively without sounding scripted or pushy.
• Competitive, self-motivated, and energized by achieving goals.
• Ability to think quickly and handle unexpected conversations.
• Ability to manage multiple conversations while staying organized.
• Ability to work independently and collaboratively as part of a team.
• Openness to change, receptiveness to coaching, and commitment to continuous improvement.
• Care in completing work correctly and maintaining accurate records.

Nice To Haves

• Experience in inside sales, appointment setting, or high-volume customer engagement.

Responsibilities

• Turn incoming homeowner inquiries into qualified sales opportunities.
• Build rapport quickly, uncover customer needs, and create excitement around their projects.
• Schedule high-quality appointments for Design Consultants.
• Connect with homeowners through phone, text, and email.
• Manage customer interactions and maintain accurate notes in the CRM.
• Work collaboratively with a motivated team focused on accountability, collaboration, and results.
• Take ownership of goals and consistently seek ways to improve performance.
• Participate in ongoing training, coaching, and professional development.

Benefits

• $18 per hour base pay plus performance bonuses and commission based on personal and team performance.
• Top performers earn $55,000 or more annually.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with a 4% company match.
• Paid time off and sick leave.
• Ongoing training, coaching, and professional development.
• Team environment that challenges employees to grow, celebrates wins, and rewards results.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed