Senior Coordinator - Casino Operations
Hard Rock Digital•United States, FL
About The Position
The Senior Coordinator - Casino Operations sits at the intersection of live operations, compliance, and platform health, helping keep the casino running smoothly. The role owns operational issues through resolution when problems arise across operations, compliance, or third-party platforms, and connects internal teams with external vendors. The successful candidate brings structure to ambiguous situations, works quickly under pressure, and looks for opportunities to improve manual processes.
Requirements
- Experience in iGaming, casino operations, live operations, or another compliance-heavy industry.
- A track record of managing complex incidents across multiple teams and vendors while staying organized under pressure.
- Hands-on experience with scripting or automation, such as Python, SQL, or similar; deep expertise is not required, but comfort with technical tools is expected.
- Genuine interest in applying AI tools to operational and compliance problems.
- Familiarity with Atlassian Jira and Confluence for issue tracking and documentation.
- Exceptional written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders.
- Ability to work daytime core hours and provide periodic on-call weekend coverage for live incident response.
- A high-curiosity mindset and drive to continuously improve systems and processes.
Responsibilities
- Investigate and resolve escalated casino incidents, managing issues from triage through resolution.
- Coordinate across internal teams and external vendors to drive issues to resolution and keep stakeholders informed.
- Manage compliance activities across active jurisdictions, including regulatory requests, documentation, vendor obligations, and player protection requirements.
- Use AI and scripting to automate repetitive tasks and improve team efficiency.
- Identify and escalate third-party platform issues, communicating clearly with internal and external stakeholders.
- Create and maintain internal tools, runbooks, and documentation to support consistent operations.
- Contribute to and improve the team's knowledge base to enable faster and more effective problem-solving.
Benefits
- Competitive pay and benefits.
- Start-up culture backed by a secure, global brand.
- Roster of Uniques.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
