Casino Services Coordinator

Fontainebleau Las Vegas • Las Vegas, NV

2d

About The Position

The Casino Services Coordinator plays a pivotal role in cultivating strong relationships with VIP guests and ensuring their visits are seamless, memorable, and tailored to their preferences. The role coordinates reservations, guest services, and special requests while working across resort departments to support a consistent VIP experience.

The position requires a high school diploma or equivalent, and candidates must be at least 21 years of age. One year of experience in Front Desk, VIP Services, or Casino Services at a large-scale luxury resort is preferred. Proficiency with HMS and Konami is a plus. The role requires strong hospitality and communication skills, discretion with sensitive information, the ability to handle multiple priorities in a fast-paced environment, and willingness to work a flexible schedule that includes nights, holidays, and weekends. The position has no supervisory responsibilities.

The work environment is usually moderately noisy and may include exposure to unrestricted secondhand tobacco smoke. Physical requirements include standing, handling objects or controls, reaching, communicating, and lifting or moving items up to 50 pounds, as well as pushing, pulling, bending, twisting, stooping, stacking, crouching, kneeling, and balancing in varying work areas, including confined spaces. The salary is $22.55 per hour.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Highly motivated and energetic, with a strong commitment to excellence in hospitality.
• Ability to maintain composure in busy and stressful situations.
• Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment.
• Ability to maintain the confidentiality of sensitive guest and company information.
• Proficient in Microsoft applications, including Word, PowerPoint, Excel, and Outlook.
• Demonstrated ability to maintain consistent, high-quality service levels.
• Must be willing and able to work a flexible schedule that includes nights, holidays, and weekends.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Ability to read and interpret English documents and communicate verbally in English; written English communication may also be required.
• Ability to apply commonsense understanding to carry out written, oral, or diagram-form instructions and solve problems involving several concrete variables in standardized situations.

Nice To Haves

• One year of experience in Front Desk, VIP Services, or Casino Services for a large-scale, luxury resort.
• Proficiency with HMS and Konami.

Responsibilities

• Answer incoming calls from VIP guests and address inquiries, concerns, and requests promptly and professionally.
• Coordinate and confirm room reservations, dining experiences, show tickets, transportation services, and special requests.
• Handle changes, adjustments, and cancellations with minimal disruption to the guest experience.
• Collaborate with resort departments, including concierge, housekeeping, and food and beverage, to fulfill special requests.
• Address and resolve guest concerns with urgency, empathy, and professionalism.
• Stay informed about the resort’s amenities, offerings, events, and promotional activities.
• Keep informed about local happenings, attractions, and activities to provide VIP guests with recommendations and experiences beyond the resort.
• Work with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED