Senior Coordinator - Casino Operations

Hard Rock Digital • United States, FL

10d

About The Position

Hard Rock Digital is building an online sportsbook, casino, and social gaming business. The Senior Coordinator - Casino Operations sits at the center of casino operations and owns issues across operations, compliance, and third-party platforms through resolution. The role connects live operations, compliance, platform health, internal teams, and external vendors, bringing structure to ambiguous situations and improving manual processes.

The position investigates escalated casino incidents from triage through resolution, coordinates with internal teams and vendors, manages compliance activities across active jurisdictions, and uses AI and scripting to improve efficiency. It also identifies platform issues and maintains internal tools, runbooks, documentation, and knowledge resources. Core hours are daytime, with periodic on-call weekend coverage for live incident response.

Requirements

• Experience in iGaming, casino operations, live operations, or another compliance-heavy industry.
• A track record of managing complex incidents across multiple teams and vendors while staying organized under pressure.
• Some hands-on experience with scripting or automation, such as Python, SQL, or similar; deep expertise is not required, but comfort with technical tools is expected.
• Genuine interest in applying AI tools to operational and compliance problems.
• Familiarity with Atlassian Jira and Confluence for issue tracking and documentation.
• Exceptional written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders.
• High curiosity and a drive to continuously improve systems and processes.

Responsibilities

• Investigate and resolve escalated casino incidents, managing issues from triage through resolution.
• Coordinate across internal teams and external vendors to drive issues to resolution and keep stakeholders informed.
• Manage compliance activities across active jurisdictions, including regulatory requests, documentation, vendor obligations, and player protection requirements.
• Use AI and scripting to automate repetitive tasks and improve team efficiency.
• Identify and escalate third-party platform issues, communicating clearly with internal and external stakeholders.
• Create and maintain internal tools, runbooks, and documentation to support consistent operations.
• Contribute to and improve the team's knowledge base to enable faster and more effective problem-solving.
• Provide periodic on-call weekend coverage for live incident response.

Benefits

• Competitive pay and benefits
• Start-up culture backed by a secure, global brand
• An inclusive work environment that encourages employees to be authentic and bring their talents to work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed