Coordinator - Casino Promotions

Hard Rock Digital • United States, FL

5d

About The Position

Hard Rock Digital is building an online sportsbook, casino, and social gaming company, drawing on the Hard Rock and Seminole Tribe of Florida brands. The Coordinator - Casino Promotions reports to the Casino Promotions Manager and is part of the Promo & CRM team, working within a promotions pod. This foundational role supports the planning, creation, configuration, and launch of online casino promotions and offers in coordination with product, marketing, commercial, operations, data, regulatory, creative, and customer support teams. Work is performed within team and jurisdictional budgets, with an emphasis on accurate execution, compliance, player experience, and continued learning.

Requirements

• Entry-level to 2 years of experience in promotions, CRM, digital marketing, or a related field.
• Familiarity with CRM or marketing platforms such as Braze, Optimove, or Salesforce Marketing Cloud; willingness to learn quickly.
• Basic Excel or Google Sheets skills and comfort working with numbers, including an interest in offer costs, budgets, and results.
• Strong attention to detail and commitment to quality.
• Clear written and verbal communication skills, including the ability to ask clarifying questions and flag blockers early.
• Ability to stay organized and manage time across multiple tasks in a fast-paced environment.
• Curiosity about players and consideration for the experience of people receiving offers.
• Collaborative team-player approach and willingness to support peers across tasks.
• Availability for on-call weekend coverage to support live promotions during peak player activity.

Nice To Haves

• Online gaming or sportsbook experience.
• Hands-on experience with CRM or marketing platforms such as Braze, Optimove, or Salesforce Marketing Cloud.

Responsibilities

• Help design, build, and configure player bonuses, offers, and onsite banners with guidance from the team.
• Support promotion planning and launches, from defining offer mechanics and eligibility rules through go-live.
• Maintain accurate, up-to-date documentation and records for promotions and campaigns.
• Follow standard operating procedures for offer builds and segment uploads, and ask questions when instructions are unclear.
• Build audiences and segments to target offers to appropriate players.
• Execute day-to-day CRM setup for promotions, including audience builds, quality assurance, and deployment checklists across email, push, and SMS.
• Review and validate offer terms, copy, and creative for accuracy, quality, and compliance before launch.
• Ensure offers and supporting communications go live accurately and on time.
• Track daily and weekly promotional spend and pacing against team and jurisdictional budgets, and flag anomalies to the manager.
• Help analyze promotion and campaign results, including redemptions, costs, and player response, and share findings.
• Support A/B testing and offer personalization initiatives by accurately completing assigned tasks and communicating results to the broader team.
• Develop familiarity and hands-on expertise with promotions and marketing technology platforms such as Braze.
• Coordinate routine requests with Creative and Customer Support, communicate status, and escalate issues to the manager.
• Maintain availability for on-call weekend coverage to support live promotions during peak player activity.

Benefits

• Competitive pay and benefits
• Retirement benefits
• Employee discounts
• Advancement opportunities
• Start-up culture backed by a secure, globally recognized brand
• Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community
• Diverse and inclusive work environment that supports authenticity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed