Health Promotions Coordinator

BlueCross BlueShield of South Carolina•Columbia, SC

1d•Onsite

About The Position

The Health Promotions Coordinator supports the delivery and implementation of health management programs designed to improve outcomes and enhance the well-being of BlueCross BlueShield of South Carolina (BCBSSC) and BlueChoice members. The coordinator assists with assigned programs, focusing on high-risk members, and provides health coaching by telephone or in person. The role uses patient-information systems and documents information appropriately. The coordinator supports strategies to improve program effectiveness and participation, maintains communication with provider networks, group representatives, and members, and researches and analyzes reports. The role monitors member compliance, success rates, and quality indicators; helps identify needs for health management programs; and develops patient and provider educational materials. This is a full-time, 40-hour-per-week, Monday–Friday position onsite at 51 Clemson Rd. in Columbia, South Carolina. The work environment is described as a typical office environment, with some travel possible.

Requirements

Bachelor's degree in a job-related field, subject to the specified degree-equivalency alternatives for the applicable program specialty.
Required work experience: 3 years of clinical experience in a defined specialty and/or facilitating health education and prevention programs; or 4 years of experience in Health Administration or a health-related field; or 2 years of experience with a master's degree in Health Promotion, Health Administration, or a health-related field.
Working knowledge of word processing, spreadsheet, database, and presentation software.
Understanding of insurance and benefit programs as they relate to health management coverage.
Knowledge of the quality improvement process.
Ability to work independently, prioritize effectively, and make sound decisions.
Good judgment skills.
Demonstrated customer service, organizational, and presentation skills.
Demonstrated proficiency in spelling, punctuation, and grammar.
Ability to persuade, negotiate, or influence others.
Analytical or critical-thinking skills.
Ability to handle confidential or sensitive information with discretion.
Microsoft Office skills.
If an RN: active, unrestricted RN licensure from the United States and the state of hire, or an active compact multistate unrestricted RN license under the Nurse Licensure Compact.
If an LPN: active, unrestricted LPN licensure from the United States and the state of hire, or an active compact multistate unrestricted LPN license under the Nurse Licensure Compact.

Nice To Haves

Preferred bachelor's degree in Health Education/Health Management, Healthcare Administration, Social Work, or Health Promotion.
Three years of healthcare program management experience.
Working knowledge of database software.
Working knowledge of Microsoft Access or other database software.
Active, unrestricted LBSW (Licensed Bachelor of Social Work) licensure from the United States and the state of hire.

Responsibilities

Assist with implementation of health management activities and programs for members, and coordinate all aspects of assigned programs.
Facilitate programs for participants, with an emphasis on high-risk members.
Follow and update established procedures.
Provide health coaching by telephone or in person for assigned health programs.
Use systems containing patient information and document information appropriately.
Assist with developing strategies to increase the effectiveness of and participation in health management programs.
Establish and maintain effective communications with provider networks, group representatives, and members.
Conduct research and analyze monthly, quarterly, and annual reports.
Adhere to policies, work toward program goals, and monitor member compliance and success rates.
Help identify areas in need of health management programs and monitor quality indicators.
Develop programs to positively impact areas where improvement is warranted.
Develop educational materials for patients and providers.