Promotions Coordinator - Casino Sales & Marketing

Seminole Hard Rock Support Services•Coconut Creek, FL

About The Position

The Promotions Coordinator is a hands-on, guest-facing role that helps create memorable experiences during casino promotional events, including gift giveaways, tournaments, free play drawings, and exclusive SVIP shopping experiences. The coordinator helps events run smoothly, welcomes guests, and provides outstanding customer service in an energetic, fast-paced environment. Most work is in person and event-driven, with some basic reporting.

Requirements

At least 6 months of customer service experience, preferably in a casino or hospitality environment.
Exceptional guest service skills.
Good verbal communication skills and phone etiquette.
Basic computer skills.
Ability to stand and walk for long periods, with or without reasonable accommodation.
Ability to comply with Gaming Commission regulations and Seminole Tribe of Florida departmental policies and procedures.
Team-oriented and enjoys working with and assisting people.
Ability to read and understand Seminole Tribe of Florida policies and procedures.
Ability to communicate effectively in English in connection with position duties and responsibilities.
Ability to complete standard Seminole Tribe of Florida forms and reports.
Ability to perform frequent standing and walking, as well as occasional stooping, bending, and lifting up to 40 pounds.
Comfort performing physical tasks, including lifting and preparing heavy boxes.
High level of self-direction, self-motivation, and energy.

Responsibilities

Prepare giveaway boxes and help keep gift distribution flowing smoothly.
Check in guests for gift giveaways, drawings, tournaments, and SVIP shopping experiences.
Provide friendly, professional, and efficient face-to-face customer service.
Organize and maintain giveaway areas so they are clean, orderly, and ready for guests.
Help keep the promotions office and storage areas organized.
Review and provide Promo FYIs to keep team members informed about event details, procedures, and updates.
Request (REQ OUT) and return (REQ IN) gifts accurately and on time.
Communicate important information to guests clearly and accurately.
Track and handle promotional items properly.
Complete shift reports with event details, guest counts, and notes.
Document giveaway activity, issues, and guest feedback during events.