Promotions Coordinator

Churchill Downs Incorporated•Dumfries, VA

23h•Onsite

About The Position

The Promotions Coordinator works under the direct supervision of the Marketing Manager to develop and implement strategies that bring guests to The Rose Gaming Resort. The role coordinates promotions and special events, ensures compliance with Minimum Internal Control Standards (MICS) and the Compact, and maintains the confidentiality of privileged information. It also supports guest relations, gaming floor operations, promotional systems, and marketing functions.

Requirements

High school diploma or GED required.
Two years of Communications, Advertising, or Casino Promotions experience required; a combination of education and experience may be considered.
Must obtain and retain a Virginia Racing Commission License.
Valid driver's license and at least three years of good driving experience required.
Ability to work in a fast-paced environment while maintaining excellent guest service.
Ability to embody the company mission of providing above-and-beyond satisfactory experiences.
Ability to present information effectively in one-on-one and small-group situations.
Demonstrated understanding of gaming events and promotions.
Strong skills in Microsoft applications and other necessary computer applications.
Ability to read, write, speak, and understand English; read company or departmental reports and documents.
Ability to perform basic mathematical computations, including work with whole numbers, fractions, and decimals.
Ability to protect confidential company information.
Ability to perform assigned tasks under frequent supervision and follow written and verbal instructions.
Ability to communicate information and suggestions orally and in writing, prepare documents, and complete reports.
Ability to identify problems and avoid situations that could be illegal or pose safety hazards.
Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
Willingness to update job knowledge through educational opportunities, expos or conventions, and professional networking.
Ability to work long hours, including nights, weekends, and holidays, and travel locally or between properties as needed.
Ability to meet the role's physical demands, including sitting or standing, walking, using hands, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, talking and hearing, and lifting, pushing, or pulling up to 50 pounds.

Nice To Haves

Associate’s degree in Marketing, Public Relations, or a related field preferred.

Responsibilities

Assist the Marketing Manager in developing, coordinating, and implementing promotions and special events.
Investigate and implement new promotions and special events.
Plan and manage logistics for on-site and off-site events, including staffing or volunteer schedules, departmental communications, signage, and invitations.
Maintain task lists, timelines, and calendars for promotions, special events, and direct mail events.
Lead promotional activities and coordinate with support teams to ensure accurate information is shared with the public and Team Members.
Communicate with relevant departments while coordinating promotions and events.
Proof creative work orders for promotional events to ensure accuracy and timely completion.
Gather post-event information, prepare summary reports, analyze results, and recommend improvements for future planning.
Report promptly on the effectiveness and profitability of special events and promotions.
Establish and maintain vendor relationships for promotions and special events.
Set up and execute promotional events and giveaways.
Make gaming floor announcements using a microphone system.
Work with the Marketing Manager and Purchasing to investigate, source, and purchase supplies and materials for events and promotions.
Maintain prize and reward inventory related to events and promotions.
Develop employee and public communications and promotional rules for promotions and events.
Perform preventive maintenance and troubleshooting on gaming floor kiosks and monitor and order kiosk supplies.
Create and review tag codes, promotional IDs, and prize IDs for promotions in the Players Club and associated systems, including kiosks.
Promote positive guest relations by providing prompt, courteous, and efficient service and maintaining a friendly, welcoming atmosphere.
Assist Gaming Hosts with guest service by communicating comp requests, issuing player cards, and providing general account servicing.
Assist with and participate in marketing functions as required.
Attend required company training, obtain and retain required licenses, and perform duties in compliance with applicable laws and regulations.
Help ensure minors are not permitted to gamble or loiter in gambling areas, consume alcoholic beverages, or purchase tobacco.
Maintain knowledge of applicable laws, regulations, policies, procedures, and the Property’s problem-gaming programs; report known wrongdoing.
Perform other duties as needed or assigned.