Loyalty Promotions Coordinator

GPM Investments, LLC•Richmond, VA

6d•$17 - $28

About The Position

The Loyalty Promotions Coordinator supports the execution and ongoing maintenance of loyalty promotions across convenience store locations. The role helps ensure loyalty offers are set up accurately and that promotional information is organized, maintained, and communicated effectively. It involves extensive work with UPC and promotional data, troubleshooting promotion-related issues, and providing day-to-day administrative support to the Loyalty team. The position suits someone with strong Excel skills and attention to detail who can adapt to changing priorities in a fast-paced retail environment. The successful coordinator is dependable, accurate, proactive, and organized. They take ownership of their work, investigate details, communicate concerns, and balance routine tasks with unexpected promotional issues. Accuracy in data entry and UPC information helps promotions execute properly at stores and supports the customer experience.

Requirements

High school diploma or equivalent required.
Advanced proficiency in Microsoft Excel, including the ability to organize and work efficiently with large amounts of data.
Exceptional attention to detail and commitment to accuracy.
Strong organizational and time-management skills.
Ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.
Strong written communication skills and ability to communicate professionally through email.
Strong problem-solving skills and willingness to research issues through resolution.
Ability to learn new programs, systems, and processes quickly.
Comfort performing detailed and repetitive data-related tasks while maintaining accuracy.
Ability to work independently and contribute effectively as part of a team.

Nice To Haves

Additional education or relevant business, retail, marketing, or administrative experience.
Convenience store, retail, loyalty, merchandising, marketing, or promotional experience.

Responsibilities

Create, organize, and maintain UPC and product categories using Excel spreadsheets.
Upload and maintain UPC information within appropriate promotional categories and systems.
Review promotional and item data for accuracy, completeness, and consistency before and after upload.
Assist with the setup and ongoing maintenance of loyalty promotions and offers.
Research and help resolve promotion-related issues reported by stores or internal partners.
Respond to promotional questions and issues through email in a timely and professional manner.
Identify data discrepancies or promotional setup concerns and escalate issues when additional support is needed.
Assist with testing and validating loyalty promotions to help ensure offers work as intended.
Maintain organized records and documentation related to UPCs, promotional categories, and loyalty offers.
Collaborate with the Loyalty team and other internal business partners to support promotional execution.
Provide administrative and operational support for loyalty initiatives, projects, and promotions.
Manage multiple assignments and deadlines while maintaining a high level of accuracy.
Perform other duties and special projects as assigned.