Promotions Coordinator - Casino Sales & Marketing

Hard Rock Hotel & Casino Ottawa • Coconut Creek, FL

21h • Onsite

About The Position

The Promotions Coordinator is a front-line, hands-on role focused on creating memorable guest experiences during casino promotional events. Events include gift giveaways, tournaments, Free Play Drawings, and exclusive SVIP shopping experiences. The coordinator helps events run smoothly, welcomes guests, and provides outstanding customer service. The role is primarily in-person, guest-facing, and event-driven, with some basic reporting. It involves standing and walking for extended periods and may include preparing and lifting boxes.

Requirements

• At least 6 months of customer service experience, preferably in a casino or hospitality environment.
• Exceptional guest service skills.
• Good verbal communication skills and phone etiquette.
• Basic computer skills.
• Ability to stand and walk for long periods, with or without reasonable accommodation.
• Ability to comply with Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Team-oriented approach and enjoyment of working with and assisting people.
• Ability to read and understand Seminole Tribe of Florida policies and procedures.
• Ability to communicate effectively in English for the position's duties and responsibilities.
• Ability to complete standard Seminole Tribe of Florida forms and reports.
• High level of self-direction, self-motivation, and energy.
• Ability to perform frequent standing, walking, reaching, stooping, bending, and lifting up to 40 pounds; the role also involves frequent lifting and carrying of weights over 25 pounds.

Responsibilities

• Prepare boxes and help keep gift distribution flowing smoothly during giveaways.
• Check in guests for gift giveaways, drawings, tournaments, and SVIP shopping experiences.
• Provide friendly, professional, and efficient face-to-face customer service.
• Organize and maintain giveaway areas so they are clean, orderly, and ready for guests.
• Help keep the promotions office and storage areas organized.
• Review and provide Promo FYIs to inform team members about event details, procedures, and updates.
• Request (REQ OUT) and return (REQ IN) gifts accurately and on time.
• Communicate important information clearly and accurately to guests.
• Ensure promotional items are properly tracked and handled.
• Complete shift reports with event details, guest counts, and notes.
• Document giveaway activity, issues, and guest feedback during events.

Benefits

• The company offers a comprehensive benefits package intended to support health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed