Senior Content Strategist

Charles Schwab Inc. • Westlake, TX

7d • $105,600 - $175,000 • Onsite

About The Position

Schwab is seeking an experienced, collaborative, and adaptable individual-contributor Senior Content Strategist to join its multidisciplinary User Experience team. The UX team creates mobile, web, and desktop experiences grounded in empathy, research, and thoughtful planning. The team collaborates across the enterprise to create digital experiences that inspire trust, simplify complex topics, demystify investing, and empower clients.

The Senior Content Strategist applies content strategy principles to plan, create, and govern content; partners with designers and product teams to architect user experiences; and produces high-quality UX content that meets user needs and business requirements. The role informs content decisions with data and research, advocates for content design through clear rationale, guides content direction and reviews, and identifies opportunities to improve UX writing standards.

The position also consults with cross-functional Agile teams to define problems, facilitate ideation, and develop solutions across digital, physical, and service channels. It leads projects across UX disciplines, helps estimate work, anticipates roadblocks, and builds effective partnerships through collaboration, clear expectations, and constructive use of feedback. The role is onsite at the specified location(s). Applicants must be authorized to work full-time in the United States without employer sponsorship.

Requirements

• At least 6 years of content design experience focused on digital products or equivalent.
• At least 1 year of content design experience for touch-based mobile interfaces.
• Experience across the user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specifications.
• Experience working in a collaborative, multidisciplinary team using an iterative process and Agile development methodology.
• Strong self-management skills, comfort with substantial responsibility and direct work with client partners, and ability to manage project schedules.
• Proficiency with design tools such as Figma, FigJam, and Writer.
• Experience running design sessions with cross-functional teams.
• Ability to build relationships and partner across functions and the enterprise, working effectively with different organizational levels and personality types.
• Comfort working in a project-oriented environment, with a positive attitude and solid work ethic.
• Current authorization to work full-time in the United States without employer sponsorship.

Nice To Haves

• An online portfolio demonstrating process and design thinking.
• At least 1 year of conversational design experience.
• Experience using AI assistants or large language models for solutioning.

Responsibilities

• Apply content strategy principles—including planning, creation, and governance—to projects.
• Architect user experiences with designers and product partners to support alignment, prototyping, visual design, and content design.
• Produce high-quality UX content, incorporate feedback, identify content design problems, and address business and user needs.
• Align content with business requirements, user needs, and core strategy.
• Base content decisions on data, research, and careful planning.
• Write according to UX writing standards and align or edit existing and placeholder content to those standards.
• Lead content reviews and influence stakeholders by explaining content design decisions and their rationale.
• Oversee content direction and participate in or lead peer reviews.
• Identify gaps in UX writing standards and propose solutions.
• Develop solutions with cross-functional Agile teams, accounting for interactions among digital, physical, and service channels.
• Use problem-definition techniques and data to drive project requirements.
• Facilitate ideation focused on defining problems and exploring how to solve them.
• Lead reviews, raise potential roadblocks to team or project leads, and collaborate to remove blockers.
• Maintain channel and content standards and adherence to the Charles Schwab design system.
• Lead projects across UX disciplines to create seamless experiences.
• Work with teams to estimate project completion based on task status and resource availability.
• Build trusted partner relationships by setting expectations for processes and deliverables.
• Seek and use ideas and feedback to guide delivery, and support teammates with activities and craft.
• Communicate and present work using rationale and storytelling; propose solutions and support recommendations with clear arguments.
• Work in ambiguous spaces to define paths forward using problem definition and design thinking, and collaboratively identify root causes and next steps.

Benefits

• Eligible for bonus or incentive opportunities in addition to the salary range.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed