Content Strategist
About The Position
NetDocuments is seeking a creative, technically savvy AI Training Content Strategist to develop and deliver engaging learning experiences for global partners and customers. The role operates across training, UX content, and enablement, translating complex technical topics—especially AI-powered solutions—into clear, actionable learning experiences. The strategist collaborates with product designers, partner enablement teams, engineers, and product managers to create scalable content and training assets that support adoption, certification, and understanding of the NetDocuments platform. The position combines instructional design, content strategy, live facilitation, and learner-focused content development for the legal technology field.
Requirements
- At least 3 years of experience in content strategy, technical training, or instructional design; SaaS or enterprise software experience is preferred.
- Demonstrated success delivering training in live and asynchronous formats.
- Strong understanding of adult learning principles and content design best practices.
- Experience with enterprise cloud platforms, preferably in regulated or professional industries such as legal, financial, corporate, or government.
- Understanding of AI and its practical applications, and willingness to learn and communicate technical concepts clearly.
- Familiarity with UX writing, microcopy, and accessibility standards.
- Portfolio or examples of training or content work demonstrating clarity, strategy, and user impact.
- Strong facilitation and public speaking skills.
- Excellent writing, editing, and storytelling ability.
- Relationship-building and cross-functional collaboration skills.
- Organizational agility and a learner-first mindset.
- Business awareness, especially in legal or professional services industries.
- Curiosity and adaptability in a fast-evolving technology environment.
Nice To Haves
- Legal industry experience or working knowledge of legal operations.
- Experience building or contributing to design systems or training libraries.
- Proficiency with tools such as Articulate, Camtasia, Figma, Confluence, or LMS platforms.
Responsibilities
- Deliver engaging, multi-day virtual and onsite training sessions for global channel partners across time zones.
- Lead product trainings, particularly on AI functionality, to prepare partners and customers for certification and successful implementation.
- Identify partner and customer knowledge gaps and develop training plans to address them.
- Support recertification and ongoing enablement with short-form content, refreshers, and one-to-one follow-up as needed.
- Own the strategy and execution of technical enablement content across the partner and customer journey, including curriculum, microlearning, in-app copy, documentation, and certification exams.
- Create clear, concise, user-friendly content that improves the product experience and encourages AI adoption.
- Collaborate with designers, engineers, and product managers to ensure content supports the user experience and reflects product intent.
- Apply a learner-focused perspective to content, emphasizing accessibility, clarity, and empathy.
- Use modern instructional techniques, storytelling, and visual communication to improve the enablement experience.
- Advocate internally and externally for high-quality content as a driver of product success.
- Stay current on UX writing, content design, legal technology, and AI learning practices.
Benefits
- Company covers 90% of healthcare premiums.
- Company HSA contribution.
- 401(k) match of 4% with immediate vesting.
- Flexible paid time off, typically 3 to 4 weeks per year.
- 10 paid holidays.
- Monthly wellness contributions.
- Access to LinkedIn Learning with dedicated monthly time to explore.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
