Senior Content Operations Executive

Informa Festivals • New York, NY

2d • Hybrid

About The Position

The Senior Content Operations Executive sits within Informa Festivals’ operations team and supports delivery of a global, year-round portfolio of fintech events, including conferences, festivals, and awards ceremonies such as Money20/20 and Fintech Americas. The role provides core support before and during onsite event delivery, with responsibility for speaker onboarding, speaker-related communications and materials, onsite speaker spaces, and post-show follow-up. The position is based at the company’s 605 Third Avenue office and supports events across different time zones, requiring alternative work hours as needed and travel for onsite delivery.

Requirements

• At least 1–2 years of experience.
• Spanish language proficiency is required.
• Demonstrated success in a role requiring strong planning, prioritization, implementation, and attention to detail.
• Ability to work in a high-performing, fast-paced environment.
• Ability to work well within a team.
• Self-motivated, accountable, and able to set personal goals.
• Good communication skills and strong customer service.
• Patient, calm, and composed under pressure.
• Availability for alternative work hours as needed to support shows across different time zones.
• Availability for onsite delivery and travel within the US, with potential travel to the Netherlands and Asia.

Responsibilities

• Execute speaker onboarding for Money20/20 USA and bespoke events, including speaker hub updates, registration, profiles, VIP arrangements, and session coordination.
• Partner with marketing and product teams to ensure speaker and content information is correct across websites, email campaigns, social media, and event apps.
• Manage and maintain the speakers inbox throughout show cycles and support global shows.
• Own the production and delivery of speaker gifts and exclusive experiences.
• Oversee post-show deliverables, including collecting speaker feedback and testimonials and distributing event photos and follow-up materials.
• Direct speakers’ lounges and exclusive speaker-only areas onsite at Money20/20 shows and special events.
• Coordinate purchasing and shipment of speaker and content enhancements.
• Maintain regional and global speaker tracking documents.

Benefits

• Up to four days per year for volunteering, with charity match funding available.
• Bespoke training and learning, mentoring platforms, and on-demand access to thousands of LinkedIn Learning courses.
• 15 days PTO, rising to 20 days after three years and 25 days after six years.
• 10 national holidays, a birthday leave day, and the opportunity to work from almost anywhere for up to four weeks a year.
• 401(k) match.
• Health, vision, and dental insurance.
• Parental leave.
• Employee stock purchase plan offering company shares at a minimum 15% discount.
• Employee assistance program support, mental health first aiders, and free access to a wellness app.
• Global awards and kudos programs.
• In-person and online social events, colleague groups, and networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed