Senior Content Operations Executive

Informa Group Plc. • New York, NY

12h • $72,500 - $82,500 • Hybrid

About The Position

The Senior Content Operations Executive sits within the Informa Festivals operations team and supports the delivery of a global, year-round portfolio of fintech conferences, festivals, and awards ceremonies, including Money20/20 and Fintech Americas. The role provides core support during event preparation and onsite delivery, including speaker onboarding, content coordination, speaker services, and post-show follow-up. The position is based at the company’s 605 Third Avenue office and requires onsite event delivery and travel within the United States, with potential travel to the Netherlands and Asia. Supporting events across time zones may require alternative work hours.

The position works with marketing and product teams to ensure speaker- and content-related materials are accurate across channels, and coordinates speaker experiences, logistics, and communications throughout the event cycle. The company describes its work arrangement as in-person at least three days per week, with flexibility to work from home or remotely when not working together in an office or other workplace.

Requirements

• At least 1–2 years of experience.
• Spanish language proficiency is required.
• Demonstrated planning, prioritization, and implementation skills, with attention to detail.
• Ability to work in a high-performing, fast-paced environment.
• Ability to work well within a team.
• Self-motivated, accountable, and able to set personal goals.
• Good communication skills and strong customer service.
• Patient, calm, and composed under pressure.
• Able to work alternative hours as necessary to support shows across time zones.
• Available for onsite event delivery and travel within the United States; potential travel to the Netherlands and Asia.

Responsibilities

• Execute speaker onboarding for Money20/20 USA and bespoke events, including speaker hub updates, registration, profiles, VIP arrangements, and session coordination.
• Partner with marketing and product teams to ensure speaker and content information is accurate across websites, email campaigns, social media, and the event app.
• Manage and maintain the speakers inbox throughout show cycles and support global shows.
• Own the production and delivery of speaker gifts and exclusive experiences.
• Lead post-show deliverables, including gathering speaker feedback and testimonials and distributing event photos and follow-up materials.
• Direct speakers’ lounges and exclusive speaker-only areas onsite at Money20/20 shows and special events.
• Coordinate purchasing and shipment of speaker and content enhancements.
• Maintain regional and global speaker tracking documents.

Benefits

• Up to four days per year for volunteering, with charity match funding available.
• Bespoke training, mentoring platforms, and on-demand access to LinkedIn Learning courses.
• 15 days of PTO, increasing to 20 days after three years and 25 days after six years.
• 10 national holidays and a birthday leave day.
• Option to work from almost anywhere for up to four weeks a year.
• 401(k) match.
• Health, vision, and dental insurance.
• Parental leave.
• Employee stock purchase plan offering company shares at a minimum 15% discount.
• Employee assistance program support, mental health first aiders, and free access to a wellness app.
• Global awards and kudos programs.
• In-person and online social events, colleague groups, and networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed