Senior Content Operations Executive
About The Position
The Senior Content Operations Executive sits within the operations team at Informa Festivals and supports delivery of a global, year-round portfolio of fintech events, including conferences, festivals, and awards ceremonies such as Money20/20 and Fintech Americas. The role provides core support in the lead-up to events and during their on-site delivery. It is based at the company’s 605 Third Avenue office and involves working across time zones, on-site event delivery, and travel within the United States, with potential travel to the Netherlands and Asia. The role focuses on speaker operations and event content logistics: onboarding speakers, coordinating speaker-facing information and arrangements, ensuring speaker and content details are accurate across marketing channels, managing communications, and overseeing speaker experiences and post-event follow-up. The company works in person three or more days a week, with flexibility to work from home or remotely when not working together in an office or event setting.
Requirements
- At least 1–2 years of experience.
- Strong planning, prioritization, implementation, and attention-to-detail skills.
- Ability to work in a high-performing, fast-paced environment.
- Ability to work well within a team.
- Self-motivation, accountability, and ability to set personal goals.
- Good communication skills and strong customer service.
- Patient, calm, and composed under pressure.
- Availability for alternative work hours as needed to support shows across different time zones.
- Availability for on-site event delivery and travel within the United States.
Nice To Haves
- Spanish-speaking ability is preferred.
- Willingness and ability to travel to the Netherlands and Asia as the role’s travel may expand.
Responsibilities
- Execute speaker onboarding for the Money20/20 USA show and bespoke events, including speaker hub updates, registration, profiles, VIP arrangements, and session coordination.
- Partner with marketing and product teams to ensure speaker and content details are correct in marketing collateral, including websites, email campaigns, social media, and the app.
- Manage and maintain the speakers inbox throughout show cycles and support global shows.
- Own the production and delivery of speaker gifts and exclusive experiences.
- Lead post-show deliverables, including gathering speaker feedback and testimonials and distributing event photos and follow-up materials.
- Direct speakers’ lounges and exclusive speaker-only areas on-site at Money20/20 shows and special events.
- Coordinate purchasing and shipment of speaker and content enhancements.
- Maintain regional and global speaker tracking documents.
Benefits
- 15 days of paid time off, increasing to 20 days after three years and 25 days after six years.
- 10 national holidays and a birthday leave day.
- Opportunity to work from almost anywhere for up to four weeks per year.
- 401(k) match.
- Health, vision, and dental insurance.
- Parental leave.
- Employee stock purchase plan offering company shares at a minimum 15% discount.
- Up to four days per year to volunteer, with charity match funding available.
- Bespoke training and learning, mentoring platforms, and access to LinkedIn Learning courses.
- Employee assistance program support, mental health first aiders, and free access to a wellness app.
- Global awards and recognition programs.
- Welcoming community with in-person and online social events and colleague groups and networks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
