Senior Consumer Banker

Fifth Third Bank • Cincinnati, OH

7d

About The Position

The Senior Consumer Banker provides an exceptional customer experience by maintaining long-lasting relationships with existing customers and supporting the bank’s marketing initiatives for Fifth Third banking products and services over the phone. Using a consultative approach, the banker helps customers address financial needs and find solutions appropriate to their circumstances and financial lifecycle.

The role is accountable for managing risk in accordance with the Bank’s policies and risk appetite, openly exchanging ideas and concerns, and acting in the best interests of customers and colleagues. The position is located in Cincinnati, Ohio.

Requirements

• High school diploma or GED and two years of customer service or call center experience, or a college degree, or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort managing customer experience and providing financial consultation over the phone.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Business acumen.
• Demonstrated ability to make sound decisions.
• Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Build, maintain, and grow relationships in an unassigned book of business through outbound calling.
• Use knowledge of consumer banking products and financial needs assessment tools to help customers achieve their financial goals.
• Consult with current customers to identify their needs and tailor recommendations and solutions.
• Maintain working knowledge of the bank’s products, services, and processes.
• Work collaboratively with internal partners to meet customer needs.
• Analyze customer credit data and related financial information to ensure customers receive suitable solutions.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Identify, assess, manage, monitor, and report risks in accordance with the Bank’s risk appetite and policies.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED