Consumer Banker III (Seymour)

First Financial Bank•Seymour, IN

About The Position

The Consumer Banker works with existing FFB clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role serves a wide variety of client needs in accordance with bank policies and procedures, provides service and solutions across branch, drive-through, phone, and email channels, and supports clients with the bank’s digital offerings. The Consumer Banker helps execute retail strategies to attract, retain, and grow core client relationships, fulfill clients’ financial needs, and provide a first-class client experience. The position operates with limited supervision, applies established guidelines, collaborates with senior colleagues or a supervisor, and uses subject-matter expertise to advise others. It also supports the management needs of the FCM and market leadership.

Requirements

High school diploma or GED.
3–4 years of experience in coaching and/or mentoring in a retail environment.
3–4 years of personal sales and service experience, with prior success achieving sales and service goals in a retail environment.
3–4 years of demonstrated success achieving performance goals.
4–5 years of related experience and/or training, or an equivalent combination of education and experience.
Ability to serve a wide variety of client needs according to bank policies and procedures.
Ability to work with limited supervision, follow established guidelines, and apply them proficiently.
Ability to collaborate with senior roles or a supervisor and use subject-matter expertise to advise others.
Ability to meet compliance requirements imposed by state and federal laws and regulations and First Financial Bank policies and procedures, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, and lending and deposit compliance requirements.

Nice To Haves

Associate’s or bachelor’s degree and/or equivalent banking work experience.

Responsibilities

Open accounts and perform account maintenance.
Run a teller drawer when deemed necessary by management.
Support client engagement through active calling, client conversations, and follow-up.
Partner with internal teams to provide clients with appropriate service or solutions.
Ensure client follow-up calls are completed within the proper time frame.
Maintain operational and risk-management standards.
Assist clients with transactions in the branch, drive-through, by phone, and by email.
Model First Financial Bank’s mission and values for peers and coworkers.
Adhere to compliance and regulatory procedures and requirements.
Track, report, and communicate business results and activities to the FCM.
Partner with District Specialists to execute retail strategies and objectives for attracting, retaining, and growing client relationships.
Act as a trusted client advisor by adding value and building deep relationships using the First Client Conversation Model.
Participate in and lead site-center huddles and meetings to support sales and service activities.
Meet or exceed sales, service, and referral goals through collaboration with the team, District, and lines of business.
Provide digital assistance to clients establishing or needing support with the bank’s online offerings.
Stay informed about bank products, processes, and procedures, particularly complex ones.
Lead teams and outside sales efforts as needed.
Support the management needs of the FCM and market leadership.