Consumer Banker III (Seymour)

First Financial Bank • Seymour, IN

10d • $19 - $24

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen client relationships. The role books business directly and refers clients, as appropriate, to internal partners such as Mortgage, Wealth, Small Business, Commercial, and Treasury Management. The Consumer Banker supports clients in the branch, drive-thru, by phone, and by email, while delivering the First Financial Bank Experience and serving as a trusted financial advisor.

The position supports sales, service, referrals, client engagement, digital banking assistance, and operational activities. It maintains compliance and risk standards, helps execute retail strategies, and may lead teams and outside sales efforts. The role works with limited supervision, follows established guidelines, and collaborates with senior roles or supervisors.

Requirements

• High school diploma or GED required.
• 3–4 years of experience in coaching and/or mentoring in a retail environment.
• 3–4 years of personal sales and service experience with prior success achieving sales and service goals in a retail environment.
• 3–4 years of demonstrated success achieving performance goals.
• 4–5 years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to serve a wide variety of client needs according to bank policies and procedures.
• Ability to work with limited supervision, follow established guidelines, apply guidelines proficiently, collaborate with senior roles or a supervisor, and use subject-matter expertise to advise others.
• Must meet applicable bank compliance requirements, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, and lending and deposit compliance requirements.

Nice To Haves

• Associate’s or bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

• Open and maintain accounts and run a teller drawer when management deems it necessary.
• Support client engagement through active calling, conversations, and timely follow-up.
• Partner with internal teams to provide clients with appropriate service and solutions, including referrals to relevant business partners.
• Maintain operational, risk management, compliance, and regulatory standards.
• Assist clients with transactions in the branch, drive-thru, by phone, and by email.
• Model First Financial Bank’s mission and values for peers and coworkers.
• Track, report, and communicate business results and activities to the FCM.
• Partner with District Specialists to execute retail strategies and grow core client relationships.
• Serve as a trusted advisor by building client relationships using the First Client Conversation Model.
• Participate in and lead site center huddles and meetings supporting sales and service activities.
• Meet or exceed sales, service, and referral goals through collaboration with the team, District, and lines of business.
• Provide digital assistance to clients using the bank’s online offerings.
• Stay informed about bank products, processes, and procedures, especially complex ones.
• Support management needs for the FCM and market leadership.
• Lead teams as needed and lead outside sales efforts.

Benefits

• The employer describes benefits and programs supporting associates’ holistic wellbeing and directs applicants to its Benefits Guide; specific benefits are not listed.
• All roles are incentive eligible except Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED