Consumer Banker III (Oakbrook)

First Financial Bank•Burlington, KY

5d•$19 - $24•Onsite

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business, Commercial, and Treasury Management. The role serves a wide variety of client needs, provides service and solutions across branch, drive-through, phone, and email channels, and helps clients use the bank’s digital offerings. The Consumer Banker acts as a trusted advisor, builds client relationships using the First Client Conversation Model, and supports the First Financial Bank Experience through client follow-up, huddles, meetings, and collaboration. The role is responsible for achieving sales, service, and referral goals, maintaining operational and risk standards, and complying with applicable bank policies and regulations. It works with limited supervision, follows established guidelines, collaborates with senior roles or a supervisor, and may lead teams as needed.

Requirements

3–4 years of client service experience in a retail environment.
3–4 years of sales and service experience, with previous success achieving sales and service goals in a retail environment.
High school diploma or GED.
Strong bank product knowledge and solid sales skills.

Nice To Haves

Associate’s or bachelor’s degree, and/or an equivalent combination of education and work experience in sales.
May obtain notary authorization.

Responsibilities

Open and maintain accounts and perform other necessary account functions.
Run a teller drawer when deemed necessary by management.
Support client engagement through active calling, client conversations, and follow-up.
Partner with internal constituencies to provide clients with appropriate service or solutions.
Ensure client follow-up calls are conducted within the proper timeframe.
Maintain operational and risk management standards.
Assist clients with transactions in the branch, drive-through, by phone, and by email.
Model First Financial Bank’s Mission and Values for peers and coworkers.
Adhere to compliance and regulatory procedures.
Partner with District Specialists to execute retail strategies and objectives that attract, retain, and grow core client relationships and meet clients’ financial needs.
Act as clients’ trusted advisor by adding value and building deep relationships using the First Client Conversation Model.
Participate in and lead site center huddles and meetings to support sales and service activities.
Meet or exceed sales, service, and referral goals through teamwork and collaboration with the District and lines of business.
Provide digital assistance and service to clients who are establishing or need help using the bank’s online offerings.
Stay informed about bank products, processes, and procedures, especially complex ones.
Support management needs for the FCM.
Meet compliance requirements imposed by state and federal law, regulation, and First Financial Bank policies and procedures, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, and lending and deposit compliance.