Government and Infrastructure - Technology Consulting - Platforms ServiceNow - Senior Consultant

EY•Phoenix, AZ

47d•$102,500 - $213,400•Hybrid

About The Position

The Government and Infrastructure practice of Ernst & Young provides a full range of consulting and audit services to help Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world. EY is seeking a Senior Consultant with deep expertise in ServiceNow IT Operations Management (ITOM), specifically in Configuration Management Database (CMDB) and the Common Service Data Model (CSDM) to help clients transform their IT operations and service management capabilities. In this role, you will both advise clients on enterprise-scale ServiceNow strategy, architecture, governance, and implementation initiatives and be hands-on with configuration / development. You will serve as a trusted advisor, helping organizations establish a reliable CMDB foundation, adopt CSDM best practices, implement ITOM capabilities, and leverage ServiceNow AI-powered solutions to improve operational efficiency, service visibility, automation, and business outcomes. You will work directly with executive stakeholders, enterprise architects, platform owners, and delivery teams while leading solution design, implementation, and transformation programs across complex environments.

Requirements

Ability to obtain/maintain a secret level clearance
Must have a bachelor’s degree in information systems, computer science, engineering, management information systems, business or a related discipline.
Must have three (3+) years of ServiceNow consulting and implementation experience delivering ITOM solutions.
Deep experience with CMDB, CSDM, Discovery, Service Mapping and Event Management, including enterprise-scale service model and CMDB architecture design.
Experience leading client workshops, requirements sessions and architecture reviews, and integrating ServiceNow with external applications using REST, SOAP, APIs, IntegrationHub and Service Graph technologies.
A strong understanding of ITIL and IT Service Management principles.
ServiceNow Certified System Administrator certification.
Must be comfortable working in-person as needed.

Nice To Haves

ServiceNow CIS certification in Discovery, Service Mapping or Event Management; CTA certification or progress toward it; or ITIL Foundation or higher.
Experience with ServiceNow ITSM, IT Asset Management (ITAM), SecOps, SPM, Cloud Operations, AIOps, AI Platform, generative AI, Predictive Intelligence or automation solutions.
Experience with Azure, AWS or Google Cloud and leading large-scale enterprise transformation programs.

Responsibilities

Lead the design and implementation of ServiceNow ITOM solutions, including CMDB, CSDM, Discovery, Service Mapping, Event Management, Health Log Analytics, Service Graph Connectors and Cloud Discovery.
Define CMDB strategy, governance, CI lifecycles, data models, identification and reconciliation rules, health metrics and quality controls.
Lead ITOM assessments and roadmaps; design MID Server architectures; configure integrations and event correlation across on-premises, cloud, hybrid and containerized environments.
Advise client leaders through workshops, current-state assessments, architecture recommendations, business cases, transformation roadmaps and implementation plans.
Advise on ServiceNow AI and automation, including generative and agentic AI, Predictive Intelligence, AIOps and Virtual Agents, and establish supporting data foundations.
Lead Agile and Waterfall delivery, architecture oversight, risk management, testing, user acceptance testing, issue resolution and documentation.
Coach team members; contribute to EY methodologies, accelerators and thought leadership; and support proposals, estimates, client relationships and growth.