Senior Platforms Engineer - ServiceNow

Marathon Petroleum Corporation•Findlay, OH

19h•Onsite

About The Position

The Senior Platform Engineer is responsible for the engineering, governance, performance, and continuous evolution of Marathon Petroleum's ServiceNow platform. The role partners with product owners, process owners, architects, cybersecurity teams, and development teams to deliver scalable, secure, and supportable ServiceNow capabilities. The engineer establishes platform standards, oversees integrations and configurations, drives platform modernization, and ensures alignment with enterprise architecture and ServiceNow best practices. This position belongs to a family of jobs with increasing responsibility, competency, and skill level. The actual position title and pay grade will be based on the selected candidate’s experience and qualifications. The position is located in Findlay, Ohio, with an additional location in San Antonio, Texas.

Requirements

At least 5 years of relevant experience.
A bachelor’s degree in Information Technology or a related field, or equivalent experience, is preferred.
Experience with ServiceNow platform integration design, development, and support is preferred.
Strong understanding of and hands-on experience with ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist, and AI capabilities is preferred.
Strong understanding of SDLC, Agile, and release management processes is preferred.
Experience partnering with integrated suppliers, service providers, business-facing IT, and stakeholders to deliver solutions is preferred.
Adaptability, AI fundamentals, change management, cloud infrastructure management, computer networking, cybersecurity risk management, DevSecOps, general programming, Infrastructure as Code, IT infrastructure management, performance monitoring, policy management, process automation, service delivery management, systems administration, system platform knowledge, systems testing, systems integration, and troubleshooting.

Nice To Haves

Bachelor’s degree in Information Technology or a related field, or equivalent experience.
Experience with ServiceNow platform integration design, development, and support.
Strong understanding of and hands-on experience with ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist, and AI capabilities.
Strong understanding of SDLC, Agile, and release management processes.
Experience partnering with integrated suppliers, service providers, business-facing IT, and stakeholders to deliver solutions.
ServiceNow certifications such as CSA, CAD, or CIS.

Responsibilities

Identify performance bottlenecks, conduct root cause analysis, and propose and implement solutions to improve ServiceNow platform health, reliability, scalability, and resource utilization.
Establish engineering standards, performance and health benchmarks, and platform KPIs; conduct capacity planning and collaborate with junior engineers and cross-functional teams to optimize infrastructure performance and activities.
Collaborate with Architecture, Cybersecurity, IAM, and Infrastructure teams to ensure platform alignment with corporate standards.
Contribute to improving troubleshooting procedures, measures to minimize platform and system downtime, and documentation; partner with vendor technical support to resolve issues.
Lead and manage platform and system technical support and troubleshooting, including escalated and complex issues.
Perform advanced system tuning and optimization using IT Service Management practices, and collaborate with internal teams to enhance support processes and methodologies.
Lead platform upgrades, release management, feature adoption strategies, and system backup planning.
Lead the design of disaster and system recovery and testing.
Analyze performance and utilization data to identify trends and patterns, recommend optimizations, prepare infrastructure performance reports, and implement corrective actions for continuous improvement.
Evaluate and implement new ServiceNow capabilities aligned with business and technology priorities.
Lead the design and configuration of complex platforms and systems in accordance with best practices and industry standards.
Lead ongoing compliance with original design and configuration, correcting deviations from standards.
Build and deploy highly available and scalable infrastructure solutions.
Create and maintain a comprehensive knowledge base for platforms and systems, including troubleshooting guides, configuration documentation, and best practices.
Promote knowledge sharing by organizing training sessions, mentoring junior engineers, and encouraging cross-team collaboration.