Senior Conference Services Manager

Black Desert Resort•Ivins, UT

7d•$82,000 - $95,000•Onsite

About The Position

The Senior Conference Services Manager manages and executes group events from contract through completion, serving as the primary client contact and coordinating with resort departments to deliver conferences, banquets, and group functions. The role calls for strong leadership, communication, and organizational skills to provide a high-touch luxury guest experience while supporting operational efficiency and profitability. The position is onsite at Black Desert Resort in Southern Utah and is year-round, full-time. Compensation is $83,000–$95,000 per year, plus an incentive bonus. Individual compensation decisions are based on a variety of factors. The resort describes its environment as a luxury destination with indoor and outdoor event venues, golf, dining, upscale accommodations, and premium event spaces. Listed benefits include health insurance, a 401(k) with company match, flexible time away, an employee dining room, a free hotel stay program, and resort discounts. The position is an integral leadership role in the resort’s event and sales division, with opportunities for advancement.

Requirements

At least 4 years of experience in conference services, catering, or event planning in a luxury hotel or resort setting.
Strong knowledge of banquet event operations, group logistics, and luxury service standards.
Proficiency in Microsoft Office Suite, Delphi, Opera, or similar event management software.
Exceptional written and verbal communication skills.
Proven success managing complex, multi-day events and multiple client accounts simultaneously.
Ability to build strong relationships with clients, vendors, and internal departments.
Excellent time management and attention to detail.

Nice To Haves

CMP or similar certification preferred, but not required.

Responsibilities

Serve as the primary liaison between clients and resort departments for assigned group events.
Lead pre-event planning, including BEO development, site inspections, timelines, and logistics.
Coordinate conference services, including audio/visual needs, banquet setup, décor, and guest accommodations.
Communicate and document event details so departments are informed and prepared for execution.
Attend and lead pre-conference meetings and post-event evaluations.
Work with Sales Managers to ensure a smooth transition from booking to servicing.
Monitor event profitability by managing costs, upselling services, and ensuring billing accuracy.
Oversee and support on-site event execution as the client’s point of contact.
Develop relationships with key clients to encourage repeat business and client loyalty.
Mentor conference services managers and coordinators as needed.
Serve as acting liaison or department lead when the Director of Catering & Conference Services is absent, supporting operational continuity, team guidance, and client satisfaction.
Resolve challenges quickly and professionally in accordance with resort standards.
Support marketing efforts and partner on promotional packages or campaigns related to meetings and events.