Senior Conference Services Manager

CoralTree Hospitality•Ivins, UT

5d•Onsite

About The Position

The Senior Conference Services Manager manages and executes group events from contract through event completion, serving as the primary client contact and coordinating across resort departments. The role delivers conferences, banquets, and group functions with a high-touch luxury guest experience while supporting operational efficiency and profitability. It is an onsite position at Black Desert Resort in Southern Utah, available year-round and full-time, with a stated pay range of $83,000–$95,000 per year plus an incentive bonus. The manager leads event planning and execution, coordinates logistics and departmental readiness, oversees on-site service, and monitors event profitability and billing. The position also develops client relationships, supports marketing initiatives, mentors conference services staff as needed, and may act as liaison or department lead when the Director of Catering & Conference Services is absent.

Requirements

At least 4 years of experience in conference services, catering, or event planning in a luxury hotel or resort setting.
Strong knowledge of banquet event operations, group logistics, and luxury service standards.
Proficiency in Microsoft Office Suite and Delphi, Opera, or similar event management software.
Exceptional written and verbal communication skills.
Proven success managing complex, multi-day events and multiple client accounts simultaneously.
Ability to build strong relationships with clients, vendors, and internal departments.
Excellent time management and attention to detail.

Nice To Haves

CMP or similar certification.

Responsibilities

Serve as the primary liaison between clients and resort departments for assigned group events.
Lead pre-event planning, including BEO development, site inspections, timelines, and logistics.
Coordinate conference services, including audio/visual needs, banquet setup, décor, and guest accommodations.
Ensure departments are informed and prepared for event execution through timely communication and documentation.
Attend and lead pre-conference meetings and post-event evaluations.
Work with Sales Managers to ensure smooth handoff from booking to servicing.
Monitor event profitability by managing costs, upselling services, and ensuring billing accuracy.
Oversee and support on-site event execution as the client’s point of contact.
Develop relationships with key clients to encourage repeat business and loyalty.
Mentor conference services managers and coordinators as needed.
Act as liaison or department lead in the absence of the Director of Catering & Conference Services, supporting operational continuity, team guidance, and client satisfaction.
Resolve challenges quickly and professionally in accordance with resort standards.
Support marketing efforts and partner on promotional packages or campaigns related to meetings and events.