Senior Community Manager

Bazaarvoice • New York, NY

27d • $90,000 - $98,000

About The Position

Bazaarvoice is hiring a Senior Community Manager for its Influenster Community team, which builds connections with its creator network and empowers members to share their voices. The role combines community strategy with hands-on execution, focusing on the long-term health and retention of the user base. The position involves developing retention campaigns, engaging members one-to-one, and creating gifting programs that encourage brand advocacy. The Senior Community Manager will work with Acquisition, Lifecycle, Content, Customer Support, Editorial, and Marketing teams to amplify member stories and scale community initiatives.

Requirements

• At least 4 years of professional experience in community management or community marketing, ideally with consumer platforms, creator networks, or user-generated-content-driven brands.

Nice To Haves

• Experience with product sampling, consumer reviews, or influencer marketing platforms.
• Experience organizing virtual and regional in-person member events.
• Ability to translate retention goals into clear execution plans, balancing strategy with operations.
• Strong interpersonal and written communication skills, including experience with one-to-one member engagement.
• Data literacy and comfort using retention, cohort activation, and churn metrics to inform decisions.
• Collaborative experience working across teams such as marketing, design, product, operations, or support.

Responsibilities

• Analyze community lifecycle data and sentiment to develop, test, and execute campaigns that improve retention and decrease churn.
• Conduct personalized one-to-one outreach to top creators and high-value members to build relationships and encourage advocacy.
• Develop and manage member gifting programs, custom swag drops, and surprise-and-delight campaigns.
• Build scalable user-generated content pipelines with Editorial and Marketing teams to elevate member content across brand channels.
• Create repeatable frameworks, operational playbooks, and community guidelines to support efficient growth.
• Identify and negotiate co-marketing partnerships with complementary brands and creator groups.
• Represent the community internally by translating member feedback and behavioral trends into actionable business insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed