Senior Collaboration Engineer

Heartland Business Systems • West Des Moines, IA

3d

About The Position

The Senior Collaboration Engineer develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and develop specifications and requirements for appropriate solutions.

As a member and leader of the HBS collaboration team, this engineer provides consultative and proactive project support, collaborates across internal teams to deliver work on time, researches products, improves configuration standards and best practices, and educates colleagues on products and services. The position also provides senior-level support, maintenance, and administration for customer networks; documents completed projects to help scope and estimate future work; maintains relevant vendor and industry certifications; and meets HBS’s annual billable-hour goal.

Requirements

• At least 3 years of experience in a technical-related field.
• Bachelor’s degree or equivalent certifications.
• CCNP or equivalent-level certifications.
• Experience designing and architecting collaboration-based solutions.
• Experience installing and supporting collaboration solutions.
• Strong VoIP troubleshooting skills.
• Experience deploying VoIP protocols and technologies, including SIP, H323, MGCP, QoS, and G711/G729.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player attitude.
• Professional attitude and respectful demeanor.

Responsibilities

• Provide consultative and proactive project support to HBS’s account base as a member and leader of the collaboration team.
• Collaborate and lead across internal teams to ensure successful and timely delivery of the scope of work.
• Research products, enhance configuration standards and best practices, and educate team members about products and services to support the sales process.
• Provide senior-level support, maintenance, and administration for customer networks, and identify potential concerns or enhancement opportunities.
• Model a positive team atmosphere across regional and virtual practices while maintaining a professional and respectful demeanor.
• Create and maintain detailed documentation of completed projects to support time estimates and scopes for related future projects.
• Maintain current vendor and industry-specific certifications and stay informed about new products and solutions through professional networks and other resources.
• Meet the annual billable-hour goal established by HBS, which may change as the business evolves.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior