Senior Collaboration Engineer

Heartland Business Systems • Overland Park, KS

3d

About The Position

The Senior Collaboration Engineer develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and define specifications and requirements for appropriate solutions. As a member and leader of the HBS collaboration team, the engineer provides consultative, proactive project support to HBS’s account base and works across internal teams to deliver project scopes on time.

The engineer researches products, enhances configuration standards and best practices, educates team members, and provides senior-level support, maintenance, and administration for customer networks. The position also involves documenting completed projects, maintaining relevant certifications, keeping current with industry products and solutions, and meeting the annual billable-hour goal defined by HBS.

Requirements

• At least 3 years of experience in a technical-related field.
• Bachelor’s degree or equivalent certifications.
• CCNP or equivalent-level certifications.
• Experience designing and architecting collaboration-based solutions.
• Experience installing and supporting collaboration solutions.
• Strong VoIP troubleshooting skills.
• Experience deploying VoIP protocols and technologies including SIP, H323, MGCP, QoS, and G711/G729.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.

Responsibilities

• Provide consultative and proactive project support to HBS’s account base as a member and contributor to the collaboration team.
• Lead and collaborate across internal teams to ensure successful and timely delivery of project scope.
• Research new products, improve configuration standards and best practices, and educate team members on products and services to enhance the sales process.
• Provide senior-level support, maintenance, and administration for customer networks, and identify potential concerns or enhancement opportunities.
• Model a positive team atmosphere across regional and virtual practices while maintaining a professional and respectful demeanor.
• Create and maintain detailed documentation of completed projects to support estimates and scopes for related future projects.
• Maintain current vendor- and industry-specific certifications and stay informed about new products and solutions using available resource networks.
• Meet the annual billable-hour goal defined by HBS.

Benefits

• Competitive compensation package, which may include bonuses, incentives, commissions, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior