Senior Collaboration Engineer

Heartland Business Systems • Plymouth, MN

4d

About The Position

The Senior Collaboration Engineer develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and develop specifications and requirements for appropriate solutions. As a member and leader of the HBS collaboration team, the engineer provides consultative and proactive project support to HBS’s account base, collaborates across internal teams to deliver work successfully and on time, and provides senior-level support, maintenance, and administration for customer networks. The role also researches products, improves configuration standards and best practices, educates team members, maintains project documentation and relevant certifications, and meets HBS’s annual billable-hour goal.

Heartland Business Systems describes itself as a large technology value-added reseller in the Midwest. It emphasizes performance, respect, innovation, development, and excellence, and describes its workplace as collaborative, innovative, and award-winning.

Requirements

• At least 3 years in a technical-related field.
• Bachelor’s degree or equivalent certifications.
• CCNP or equivalent-level certifications.
• Experience designing and architecting collaboration-based solutions.
• Experience installing and supporting collaboration solutions.
• Strong VoIP troubleshooting skills.
• Experience deploying VoIP protocols and technologies including SIP, H323, MGCP, QoS, G711, and G729.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.

Responsibilities

• Provide consultative and proactive project support to HBS’s account base as a member and leader of the collaboration team.
• Collaborate and lead across internal teams to support successful and timely delivery of the scope of work.
• Research new products, improve configuration standards and best practices, and educate team members on products and services to enhance the sales process.
• Provide senior-level support, maintenance, and administration for customer networks; review them for potential concerns and enhancement opportunities.
• Model a positive team atmosphere across regional and virtual practices while maintaining a professional and respectful demeanor.
• Create and maintain detailed documentation of completed projects to help estimate time and scope for related projects.
• Maintain current vendor- and industry-specific certifications and stay informed about products and solutions using resource networks.
• Meet the annual billable-hour goal defined by HBS.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior