Senior Clinical Specialist, CRM- South Boston

Medtronic•Boston, MA

9d•$90,000•Onsite

About The Position

Medtronic’s Cardiac Rhythm Management (CRM) portfolio provides pacing, defibrillation, and remote monitoring therapies. The Senior Clinical Specialist provides technical, educational, operational, and sales support to help the district meet CRM sales and customer-service objectives. The role supports the Baltimore territory; candidates must live within the assigned area and travel regularly to customer accounts. The position requires availability for urgent customer needs and weekend, holiday, and occasional after-hours coverage as business needs require. Extensive territory travel, including frequent independent driving, is expected—approximately 80% of the time. A valid driver’s license, active auto insurance, and a driving record meeting company standards are required. The role involves supporting CRM devices and therapies, coordinating operational resources and documentation, educating customers and colleagues, and collaborating with sales and field partners. The specialist helps identify customer opportunities and support sales objectives while maintaining current knowledge of CRM products and patient-management offerings. Physical and clinical-environment requirements include frequent two-handed lifting of up to 40 pounds; sitting, standing, and walking for 8+ hours per day; and regular bending, stooping, squatting, and balancing. The role may involve exposure to eye protection, infectious disease, and radiation, and wearing 7–9 pounds of lead for extended periods, as well as using computers and mobile devices and maintaining vision capabilities needed for patient care and field work.

Requirements

High school diploma plus at least 8 years of work experience; or associate degree plus at least 6 years; or bachelor’s degree plus at least 4 years of work experience in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing.
Reside within the assigned territory and travel regularly to customer accounts.
Be available for urgent customer needs and weekend, holiday, and occasional after-hours coverage as business needs require.
Have a valid driver’s license, active auto insurance, and a driving record that meets company standards.
For baccalaureate degrees earned outside the United States, hold a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
Meet the physical demands described for the position, including lifting, mobility, and working in clinical environments.

Nice To Haves

Bachelor’s degree in nursing, life sciences, or biomedical engineering.
4+ years of experience in a Cath Lab, EP Lab, hospital, or clinic, with cardiology knowledge.
Knowledge of cardiac anatomy, electrophysiology, cardiac rhythm recognition, and EKG interpretation, with experience supporting cardiac device therapies.
Hands-on experience with cardiac device interrogation and basic programming, and participation in EP Lab, Cath Lab, or Operating Room procedures involving cardiac device implants, mapping, and ablation therapies.
Expertise with Microsoft tools and other applications, such as Salesforce.com.
Ability to meet vendor credentialing requirements.
Ability to coordinate or participate in numerous tasks and projects in a fast-paced environment, stay organized, and meet deadlines.

Responsibilities

Provide technical support for CRM devices and therapies, including system checks and interrogations, implant support, troubleshooting, and applying knowledge from comprehensive CRM field training.
Coordinate operational support by maintaining accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics.
Educate physicians, hospital staff, office personnel, and field team members about CRM products, therapies, and solutions.
Support onboarding and development of new Clinical Specialists and Sales Representatives.
Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
Stay current on new CRM products, therapies, solutions, and patient-management offerings.
Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, including frequent independent driving—approximately 80% of the time.
Perform the physical requirements described for the role, including frequent two-handed lifting of up to 40 pounds and extended periods of sitting, standing, and walking.
Work effectively in clinical environments and perform other duties as assigned.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with the opportunity to earn incentive compensation for achieving or exceeding goals.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance/reimbursement.
Simple Steps global well-being program.
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.