Clinical Specialist, CRM- Boston

Medtronic•Boston, MA

1d•$72,000 - $90,000

About The Position

The Clinical Specialist supports Medtronic’s Cardiac Rhythm Management (CRM) products and therapies in a field-based role. The position provides technical, clinical, educational, operational, and sales support, working directly with physicians, hospital staff, customers, and field sales partners to support device implants, patient care, customer education, and territory objectives. The position is described as supporting the Greater Boston territory, requiring residence within the assigned area and regular travel to hospitals, clinics, and customer accounts. Travel is approximately 80%, with frequent independent driving. The posting also mentions an ability to reside within the Ann Arbor, Michigan territory. The role may involve weekend, holiday, urgent, and occasional after-hours customer coverage based on business needs. The stated U.S. salary range is $72,000–$90,000, and the position is eligible for a Sales Incentive Plan. Medtronic describes its benefits as including health, dental and vision insurance, savings accounts, life and disability coverage, tuition assistance or reimbursement, paid time off and holidays, retirement plans, and other programs, subject to the eligibility details in the posting.

Requirements

High school diploma and 6 or more years of relevant experience, or an associate degree and 4 or more years, or a bachelor’s degree and 2 or more years of experience in healthcare, field sales, complex mathematics, mechanical concepts, science, or computing.
Valid driver’s license, active auto insurance, and a driving record that meets company standards.
Ability to reside within the assigned territory and travel approximately 80% to customer accounts.
For a baccalaureate degree earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

Bachelor’s degree in nursing, life sciences, or biomedical engineering.
2 or more years of experience in a cardiac catheterization lab, electrophysiology lab, hospital, or clinic with cardiology knowledge.
Working knowledge of medical terminology and the medical device industry.
Experience with Microsoft applications and Salesforce.
Ability to meet customer and hospital vendor credentialing requirements.

Responsibilities

Provide technical support for CRM devices and therapies, including device interrogations, system checks, implants, troubleshooting, and follow-up support.
Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
Coordinate patient documentation, inventory, equipment resources, programmer software, and daily customer coverage.
Collaborate with sales leadership and field partners to address customer needs and support territory sales objectives.
Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable field feedback.
Maintain technical expertise on CRM products, therapies, patient management solutions, and new product introductions.
Support the onboarding and development of new Clinical Specialists and Sales Representatives.
Participate in weekend, holiday, urgent, and occasional after-hours customer coverage based on business needs.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance or reimbursement
Global well-being program
Incentive plans
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
Sales Incentive Plan