Senior Clinical Specialist, CRM- South Boston

Medtronic•Boston, MA

About The Position

The Senior Clinical Specialist supports Medtronic’s Cardiac Rhythm Management (CRM) district in meeting sales and customer service objectives by providing technical, educational, operational, and sales support. The role supports the Baltimore territory; the specialist must live within the assigned area and travel regularly to customer accounts. Extensive territory travel, including frequent independent driving, is expected—approximately 80% of the time. The specialist must be available for urgent customer needs and may provide weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver’s license, active auto insurance, and a driving record meeting company standards are required. The position provides support for CRM devices and therapies, including system checks and interrogations, implant support, and troubleshooting. It also coordinates patient documentation, inventory and equipment resources, programmer software, and coverage logistics. The specialist educates physicians, hospital staff, office personnel, and field team members on CRM products and therapies, and supports onboarding and development of new Clinical Specialists and Sales Representatives. In collaboration with sales leadership and field partners, the specialist identifies customer opportunities, supports purchase order activities, monitors competitive trends, and shares feedback that supports sales objectives and clinical outcomes. Maintaining current knowledge of CRM products, therapies, solutions, and patient management offerings is expected. The role involves frequent lifting with both hands of up to 40 pounds; sitting, standing, and walking for more than eight hours per day; and regular bending, stooping, squatting, and balancing. Work takes place in clinical environments and may involve exposure to eye protection requirements, infectious disease, and radiation. The specialist may wear 7–9 pounds of lead for extended periods and must use computers and mobile devices and maintain the vision capabilities needed for patient-care and field responsibilities.

Requirements

High school diploma and at least 8 years of work experience in healthcare, field sales, or work involving complex mathematics, mechanical concepts, science, or computing; alternatively, an associate degree and at least 6 years of such experience; or a bachelor’s degree and at least 4 years of such experience.
Reside within the assigned territory and travel regularly to customer accounts.
Valid driver’s license, active auto insurance, and a driving record that meets company standards.
Ability to meet the physical demands described, including lifting up to 40 pounds, extended periods of sitting, standing, and walking, and wearing 7–9 pounds of lead for extended periods.
Ability to work in clinical environments with exposure to eye protection requirements, infectious disease, and radiation.
For a baccalaureate degree earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
Unrestricted U.S. work authorization at hire and for the duration of employment; sponsorship is not offered for roles below Principal level.

Nice To Haves

Bachelor’s degree in nursing, life sciences, or biomedical engineering.
At least 4 years of experience in a cath lab, EP lab, hospital, or clinic with cardiology knowledge.
Knowledge of cardiac anatomy, electrophysiology, cardiac rhythm recognition, and EKG interpretation, with experience supporting cardiac device therapies.
Hands-on experience with cardiac device interrogation and basic programming.
Experience participating in EP Lab, Cath Lab, or Operating Room procedures involving cardiac device implants, mapping, and ablation therapies.
Expertise with Microsoft tools and other applications, such as Salesforce.com.
Ability to meet vendor credentialing requirements.
Ability to coordinate and participate in numerous tasks or projects in a fast-paced environment, in an organized manner and while meeting deadlines.

Responsibilities

Provide technical support for CRM devices and therapies, including system checks and interrogations, implant support, and troubleshooting.
Coordinate operational support by maintaining accurate patient documentation, managing inventory and equipment, maintaining programmer software, and assisting with daily coverage logistics.
Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
Support the onboarding and development of new Clinical Specialists and Sales Representatives.
Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
Stay current on CRM products, therapies, solutions, and patient management offerings.
Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, including frequent independent driving.
Provide support for urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require.
Perform other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Global well-being program
Sales incentive plan
Incentive plans
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)