Clinical Specialist CRM - Baltimore

Medtronic•Baltimore, MD

4d•$72,000 - $90,000•Onsite

About The Position

Provide technical, educational, operational, and sales support to help the district meet Cardiac Rhythm Management (CRM) sales and customer service objectives. The role supports the Baltimore territory and requires candidates to live within the assigned area, travel regularly to customer accounts, and be available for urgent customer needs, weekend and holiday coverage, and occasional after-hours coverage as business requires. A valid driver's license, active auto insurance, and a driving record meeting company standards are required. CRM offers pacing, defibrillation, and remote monitoring therapies and solutions. The Clinical Specialist supports customers and clinical outcomes by applying comprehensive field training and maintaining expertise in CRM products, therapies, solutions, and patient management offerings. The position involves extensive territory travel, including frequent independent driving, and work in clinical environments with specified physical and exposure demands. This position has a U.S. base salary range of $72,000 to $90,000 and is eligible for a Sales Incentive Plan. Medtronic describes a range of benefits and compensation plans for regular employees, with some benefits available only to employees working 20 or more hours per week.

Requirements

High school diploma and at least 6 years of qualifying work experience, or an associate degree and at least 4 years, or a bachelor's degree and at least 2 years.
Qualifying experience must be in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing.
Reside within the assigned Baltimore territory and travel regularly to customer accounts.
Be available to support urgent customer needs, including weekend, holiday, and occasional after-hours coverage as business needs require.
Valid driver's license, active auto insurance, and a driving record that meets company standards.
Meet the physical demands and clinical-environment requirements described in the posting.
For baccalaureate degrees earned outside the United States, hold a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

Bachelor's degree in nursing, life sciences, or biomedical engineering.
At least 2 years in a cath lab, EP lab, hospital, or clinic with cardiology knowledge.
Thorough working knowledge of medical terminology and the medical device industry.
Expertise with Microsoft tools and other applications, such as Salesforce.com.
Ability to meet vendor credentialing requirements.
Ability to coordinate or participate in numerous tasks and projects in a fast-paced, organized manner while meeting deadlines.

Responsibilities

Provide technical support for CRM devices and therapies, including system checks and interrogations, implant support, and troubleshooting.
Coordinate operational support by maintaining accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics.
Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
Support onboarding and development of new Clinical Specialists and Sales Representatives.
Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
Stay current on CRM products, therapies, solutions, and patient management offerings.
Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings; independent driving is approximately 80% of the time.
Perform the physical requirements described for the role, including lifting, sitting, standing, walking, bending, stooping, squatting, and maintaining balance.
Work in clinical environments with the stated exposure and equipment requirements while using computers and mobile devices and maintaining vision capabilities needed for patient care and field responsibilities.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Global well-being program
Incentive plans
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
Sales Incentive Plan