Clinical Specialist CRM - Miami

Medtronic•Miami, FL

About The Position

Provide technical, educational, operational, and sales support to help the district meet Cardiac Rhythm Management (CRM) sales and customer service objectives. The role supports the Miami territory; the employee must reside within the assigned area and travel regularly to customer accounts. Clinical Specialists must be available for urgent customer needs and weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver's license, active auto insurance, and a driving record that meets company standards are required. The CRM portfolio includes pacing, defibrillation, and remote-monitoring therapies and solutions designed to restore, support, and protect heartbeats. The specialist supports CRM devices and therapies in clinical settings, educates customers and field colleagues, coordinates operational needs, and collaborates with sales partners to support customer outcomes and sales objectives. The position involves extensive travel within the territory, including frequent independent driving, estimated at approximately 80% of the time. Physical duties include frequent two-handed lifting of up to 40 pounds; sitting, standing, and walking for more than eight hours per day; and regularly bending, stooping, squatting, and maintaining balance. Work may take place in clinical environments involving eye protection, infectious-disease and radiation exposure, and wearing 7–9 pounds of lead for extended periods. The role also requires use of computers and mobile devices and vision capabilities needed to support patient care and field responsibilities.

Requirements

High school diploma and at least 6 years of work experience in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing; OR an associate degree and at least 4 years of such experience; OR a bachelor's degree and at least 2 years of such experience.
Reside within the assigned Miami territory.
Valid driver's license, active auto insurance, and a driving record that meets company standards.
Availability to support urgent customer needs and provide weekend, holiday, and occasional after-hours coverage as business needs require.
Ability to travel extensively in the territory, including frequent independent driving.
Ability to meet the physical demands described, including frequent two-handed lifting up to 40 pounds, extended periods of sitting, standing, and walking, bending, stooping, squatting, and maintaining balance.
Ability to work in clinical environments with eye-protection requirements and exposure to infectious disease and radiation, including wearing 7–9 pounds of lead for extended periods.
Vision capabilities necessary to support patient care and field-based responsibilities.
For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Unrestricted U.S. work authorization at the time of hire and for the duration of employment; sponsorship is offered exclusively for Principal-level roles and above.

Nice To Haves

Bachelor's degree in nursing, life sciences, or biomedical engineering.
At least 2 years of experience in a cath lab, EP lab, hospital, or clinic with cardiology knowledge.
Thorough working knowledge of medical terminology and the medical device industry.
Expertise with Microsoft tools and other applications, such as Salesforce.com.
Ability to meet vendor credentialing requirements.
Ability to coordinate or participate in numerous tasks and projects in a fast-paced, organized manner while meeting deadlines.

Responsibilities

Provide technical support for CRM devices and therapies, including performing system checks and interrogations, supporting implants, troubleshooting issues, and applying knowledge from CRM field training.
Coordinate operational support, including accurate patient documentation, inventory and equipment resources, programmer software maintenance, and daily coverage logistics.
Educate physicians, hospital staff, office personnel, and field team members about CRM products, therapies, and solutions.
Support onboarding and development of new Clinical Specialists and Sales Representatives.
Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
Stay current on new CRM products, therapies, solutions, and patient-management offerings.
Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, including frequent independent driving.
Provide coverage for urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require.
Perform the physical and clinical-environment duties described for the role, including lifting, extended periods of standing or walking, and wearing lead protection.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Global well-being program
Incentive plans, including a Sales Incentive Plan
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
Competitive salary and flexible benefits package