Clinical Specialist CRM - Miami

Medtronic • Miami, FL

3d • $72,000 - $90,000

About The Position

Provide technical, educational, operational, and sales support to help the Cardiac Rhythm Management (CRM) district meet sales and customer service objectives. The role supports the Miami territory and requires residence within the assigned area, regular travel to customer accounts, and availability for urgent customer needs, including weekend, holiday, and occasional after-hours coverage as business needs require. Candidates must have a valid driver's license, active auto insurance, and a driving record that meets company standards.

CRM provides pacing, defibrillation, and remote monitoring therapies, pairing established life-saving treatments with intelligent technology to support clinicians, patients, and meaningful patient outcomes. The Clinical Specialist supports CRM devices and therapies in customer clinical settings and collaborates with sales and field teams to meet customer and business needs.

Requirements

• High school diploma and a minimum of 6 years of work experience, or an associate’s degree and a minimum of 4 years, or a bachelor’s degree and a minimum of 2 years of work experience in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing.
• Reside within the assigned Miami territory.
• Valid driver's license, active auto insurance, and a driving record that meets company standards.
• Availability to support urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require.
• For a baccalaureate degree earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

• Bachelor’s degree in nursing, life sciences, or biomedical engineering.
• 2+ years in a cath lab, EP lab, hospital, or clinic with cardiology knowledge.
• Thorough working knowledge of medical terminology and the medical device industry.
• Expertise with Microsoft tools and other applications, such as SalesForce.com.
• Ability to meet vendor credentialing requirements.
• Ability to coordinate or participate in numerous tasks and projects in a fast-paced environment, in an organized manner and while meeting deadlines.

Responsibilities

• Provide technical support for CRM devices and therapies by performing system checks and interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through comprehensive CRM field training.
• Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics.
• Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
• Support onboarding and development of new Clinical Specialists and Sales Representatives.
• Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
• Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
• Maintain technical expertise by staying current on new CRM products, therapies, solutions, and patient management offerings.
• Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, with frequent independent driving, approximately 80% of the time.
• Perform physical job requirements, including frequent two-handed lifting of up to 40 lbs., sitting, standing, and walking for 8+ hours per day, and regularly bending, stooping, squatting, and maintaining balance.
• Work effectively in clinical environments with exposure to eye protection, infectious disease, and radiation; wear 7–9 lbs. of lead for extended periods; use computers and mobile devices; and maintain the vision capabilities necessary to support patient care and field-based responsibilities.

Benefits

• Competitive salary and flexible benefits package.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance.
• Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Simple Steps global well-being program.
• Incentive plans, including a Sales Incentive Plan.
• 401(k) plan with employer contribution and match.
• Short-term disability.
• Paid time off.
• Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
• Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED