Clinical Specialist CRM - Baltimore

Medtronic•Baltimore, MD

About The Position

Provide technical, educational, operational, and sales support to help the district meet Cardiac Rhythm Management (CRM) sales and customer service objectives. The role supports the Baltimore territory; candidates must reside within the assigned area and travel regularly to customer accounts. Clinical Specialists must be available for urgent customer needs and weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver's license, active auto insurance, and a driving record meeting company standards are required. The CRM portfolio includes pacing, defibrillation, and remote monitoring therapies and technologies intended to restore, support, and protect heartbeats. The Clinical Specialist supports CRM devices and therapies, customer education, field operations, and sales objectives while maintaining expertise in current products and patient management offerings. The position involves extensive travel within the territory, including frequent independent driving (approximately 80% of the time). Physical duties include frequent two-handed lifting of up to 40 pounds; sitting, standing, and walking for more than eight hours per day; and regular bending, stooping, squatting, and balancing. Work may involve clinical environments, eye protection, exposure to infectious disease and radiation, and wearing 7–9 pounds of lead for extended periods. The role also requires using computers and mobile devices and having the vision capabilities needed to support patient care and field responsibilities.

Requirements

High school diploma and at least 6 years of work experience; or an associate degree and at least 4 years of work experience; or a bachelor's degree and at least 2 years of work experience.
Qualifying work experience must be in healthcare, field sales, or involve complex mathematics, mechanical concepts, science, or computing.
Reside within the assigned Baltimore territory and travel regularly to customer accounts.
Be available for urgent customer needs and weekend, holiday, and occasional after-hours coverage as business needs require.
Have a valid driver's license, active auto insurance, and a driving record that meets company standards.
Meet the physical demands and clinical-environment requirements of the role, including lifting up to 40 pounds and wearing 7–9 pounds of lead for extended periods.
For a baccalaureate degree earned outside the United States, hold a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

Bachelor's degree in nursing, life sciences, or biomedical engineering.
At least 2 years of experience in a cath lab, EP lab, hospital, or clinic with cardiology knowledge.
Thorough working knowledge of medical terminology and the medical device industry.
Expertise with Microsoft tools and other applications, such as Salesforce.com.
Ability to meet vendor credentialing requirements.
Ability to coordinate and participate in numerous tasks and projects in a fast-paced environment, stay organized, and meet deadlines.

Responsibilities

Provide technical support for CRM devices and therapies, including system checks and interrogations, implant support, troubleshooting, and applying knowledge gained through field training.
Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment, maintaining programmer software, and assisting with daily coverage logistics.
Educate physicians, hospital staff, office personnel, and field team members about CRM products, therapies, and solutions.
Support onboarding and development of new Clinical Specialists and Sales Representatives.
Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide feedback to help achieve sales objectives.
Stay current on CRM products, therapies, solutions, and patient management offerings.
Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, including frequent independent driving.
Provide coverage for urgent customer needs, including weekends, holidays, and occasional after-hours as business needs require.
Perform the physical and clinical-environment requirements described for the role.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Global well-being program
Sales Incentive Plan
Incentive plans
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums