Senior Client Service Representative - Fund Accounting/Alternatives

Brown Brothers Harriman•Boston, MA

11d•$60,000 - $75,000

About The Position

The Senior Client Service Representative is an entry-level position working under direct supervision. The role services and maintains oversight of assigned client relationships, focusing on Fund Accounting, Administration, Custody, and the applicable product offerings. The representative assists senior team members with oversight of operational production, client accounts, client conversions, reporting, and analyses to help ensure high client satisfaction. The role develops an in-depth working knowledge of at least one core service-delivery function: fund accounting or custody. Fund accounting knowledge includes partnership accounting and general-ledger systems, alternative-fund structures, consolidations and group structures, relevant IFRS and local GAAP, consolidated IFRS financial statements, and alternative-fund investor reporting standards such as INREV and ILPA. Custody knowledge includes the regulatory framework for depositary and custody duties, asset-supervision requirements for assets held in custody or away, broader depositary oversight duties, and alternatives-industry initiatives and regulation. BBH describes its workplace as collaborative, supportive of professional development, and grounded in partnership, mentoring, and long-term client relationships. The position has a stated base salary range of $60,000–$75,000 plus an annual target bonus. BBH notes that its total rewards package includes long-term savings, healthcare, income protection, professional development opportunities, and time off.

Requirements

BA or equivalent.
Strong written, verbal, and presentation skills.
Aptitude for numbers, accuracy, and organization.
Ability to work accurately and quickly under pressure.
Creative problem-solving skills, including the ability to identify, recommend, and implement solutions.
Ability to learn and adapt to new technologies and systems.
Language skills commensurate with office location and supported client relationships.
Ability to work collaboratively with multiple teams.

Nice To Haves

At least 1 year of relevant or industry experience is preferred.
Fund accounting expertise, including general-ledger systems, partnership accounting, alternative-fund structures, consolidations, IFRS and local GAAP, consolidated IFRS financial statements, and investor reporting standards such as INREV and ILPA.
Custody expertise, including relevant depositary and custody regulations, asset-supervision requirements, oversight duties, and alternatives-industry initiatives and regulatory environment.

Responsibilities

Support client requests, deliverables, and issue resolution.
Monitor and respond to client inquiries.
Assist with activities that measure Client Service Standards across BBH products.
Filter and escalate client requests as appropriate.
Use internal technology solutions to manage and escalate client inquiries.
Respond promptly to internal inquiries and escalate to the Client Service Supervisor when necessary.
Adhere to established standard procedures, best practices, and process controls.
Review and discuss issues requiring escalation with the client service team.
Develop in-depth working knowledge of either fund accounting or custody.
Assist senior team members with oversight of operational production, client accounts, client conversions, reporting, and analyses.