Client Service Supervisor - Fund Accounting - Alternatives

Brown Brothers Harriman & Co•Boston, MA

12d

About The Position

As a Client Accounting Supervisor within BBH’s Alternatives group, you will lead a client service accounting team to achieve client satisfaction and act as an escalation point for complex issues. You will manage and mentor 2–4 Client Service Representatives and Senior Client Service Representatives and interact with external alternatives client contacts. The role involves participating in client conversations and understanding alternative investment concepts in one or more areas, including hedge funds, private equity, private debt, and real estate funds. As part of the Alternatives Client Service Group, you will help clients improve performance and serve as a key connection between your team and clients, ensuring differentiated needs are met and expectations exceeded. The position requires attentive client service, goal-setting and team development, and effective execution in a fast-paced environment. The role also involves collaboration with internal financial reporting teams and participation in audits, regulatory reporting, tax preparation, and new business implementations. The stated base salary range is $70,000–$100,000, plus an annual target bonus. BBH describes a total rewards package that includes long-term savings, healthcare, income protection, professional development opportunities, and time off.

Requirements

Bachelor of Arts or Bachelor of Science degree in a business-related field.
Highly proficient with Excel.
Attentive to clients and team members, including listening to client needs and understanding their goals.

Nice To Haves

Three or more years of experience in Alternatives Fund Accounting, Global Custody, and/or Transfer Agency.
Supervisory experience.
Detailed knowledge of one or more alternatives industry segments: hedge funds, public/private debt funds, private equity, or real estate funds.
Working knowledge of WSO.

Responsibilities

Lead the client service accounting team to achieve overall client satisfaction and serve as an escalation point for complex issues.
Manage and mentor 2–4 Client Service Representatives and Senior Client Service Representatives.
Participate in client conversations and engage with external alternatives client contacts.
Prepare, review, and approve monthly and quarterly NAV packages and allocations for funds investing in equity, fixed income, fund-of-PE-funds, fund-of-hedge-funds, private debt, syndicated debt, private equity, real estate funds, OTC instruments, and other financial instruments.
Reconcile transaction details and balances from the general ledger to third-party supporting documentation, including underlying fund investment capital statements, private loan documents, prime brokerage statements, Markit WSO reporting, and client supplemental reporting.
Work with clients to solve complex problems, including equalization, IRR calculations, management fee calculations, and waterfall/carry calculations.
Assist with year-end fund financial statement audits, regulatory reporting, and tax preparation services.
Work closely with the BBH Alternatives financial reporting team during quarterly and annual cycles.
Prepare and review investor capital calls and distributions.
Help enhance and enact policies, procedures, and internal controls, including implementing technology tools and updating procedural guides.
Oversee employee training and cross-training to develop breadth and depth of job knowledge.
Provide ongoing feedback and coaching to staff, including through BBH’s annual performance review process.
Assist in coordinating new business and product implementations and conversions.
Set team goals and empower team members to meet individual and team objectives.