Client Service Representative - Fund Accounting Alternatives

Brown Brothers Harriman & Co•Boston, MA

12d

About The Position

The Client Service Representative is an entry-level position working under direct supervision and responsible for servicing and maintaining oversight of assigned client relationships. The role focuses on Fund Accounting, Administration, and Custody disciplines and the relevant products for those clients. The representative assists more senior team members with oversight of operational production, client accounts, client conversions, reporting, and analyses to support high client satisfaction. The position develops in-depth working knowledge in a core service-delivery function, such as fund accounting or custody, and builds knowledge of the alternatives industry and its regulatory environment. Responsibilities may include coordinating and supporting NAV production and preparing investor statements, while ensuring accurate and timely client reporting.

Requirements

Bachelor of Arts degree or equivalent.
Strong written, verbal, and presentation skills.
Aptitude for numbers, accuracy, and organization.
Ability to work accurately and quickly under pressure.
Creative problem-solving skills, including the ability to identify, recommend, and implement solutions.
Ability to learn and adapt to new technologies and systems.
Language skills commensurate with office location and supported client relationships.
Ability to work collaboratively with multiple teams.

Nice To Haves

At least 1 year of relevant or industry experience is preferred.
Fund accounting knowledge or practical experience with general ledger systems, including partnership accounting.
Knowledge of alternative fund structures, such as real estate, private equity, or debt funds.
Knowledge of consolidations, group structures, and consolidation systems.
Relevant IFRS and local GAAP knowledge.
Experience preparing consolidated IFRS financial statements.
Knowledge of alternative-fund investor reporting standards, such as INREV and ILPA.
Knowledge of the regulatory framework for depositary or custody duties, including local regulations and AIFMD.
Knowledge of asset-supervision requirements for assets held in custody and assets held away, and their application to alternative-fund investments.
Knowledge of broader depositary requirements for alternative funds, including oversight duties.

Responsibilities

Support client requests, deliverables, and issue resolution.
Monitor and respond to client inquiries.
Assist with activities that measure Client Service Standards across BBH products.
Filter and escalate client requests.
Use internal technology solutions to manage and escalate client inquiries.
Respond promptly to internal inquiries and escalate them to the Client Service Supervisor as necessary.
Follow established standard procedures, best practices, and process controls.
Review and discuss issues requiring escalation with the client service team.
Coordinate and support NAV production and prepare investor statements, ensuring accurate and timely reporting to clients.
Develop working knowledge in a core service-delivery function, such as fund accounting or custody.
Develop knowledge of alternatives industry initiatives and the regulatory environment.