Senior Client Service Representative - Fund Accounting/Alternatives

Brown Brothers Harriman & Co•Boston, MA

About The Position

Working under direct supervision, the Senior Client Service Representative is an entry-level position responsible for servicing and maintaining oversight of assigned client relationships. The role focuses on Fund Accounting, Administration, and Custody disciplines and the applicable product offering for assigned clients. The representative assists senior team members with oversight of operational production, client accounts, client conversions, reporting, and analyses to support high client satisfaction. The role develops an in-depth working knowledge of a core service-delivery function, such as fund accounting or custody, and builds knowledge of the alternatives industry and its regulatory environment. Fund accounting knowledge may include general ledger and partnership accounting systems, alternative fund structures, consolidations, IFRS and local GAAP, consolidated IFRS financial statements, and investor reporting standards such as INREV and ILPA. Custody knowledge may include the regulatory framework for depositary and custody duties, asset supervision requirements, and broader depositary oversight duties for alternative funds. BBH describes its compensation program as including base salary, discretionary bonuses, and profit-sharing. The advertised base salary range is $60,000–$75,000, plus an annual target bonus. The company also describes a total rewards package that includes long-term savings, healthcare, income protection, professional development opportunities, and time off.

Requirements

BA or equivalent.
At least 1 year of relevant or industry experience preferred.
Strong written, verbal, and presentation skills.
Aptitude for numbers, accuracy, and organization.
Ability to work accurately and quickly under pressure.
Creative problem-solving skills, including the ability to identify, recommend, and implement solutions.
Ability to learn and adapt to new technologies and systems.
Language skills commensurate with the office location and client relationships supported.
Ability to work collaboratively with multiple teams.

Nice To Haves

Knowledge of and practical experience with general ledger systems, including partnership accounting.
Knowledge of alternative fund structures, such as real estate, private equity, and debt funds.
Knowledge of consolidations, group structures, and consolidation systems.
Relevant IFRS and local GAAP knowledge.
Experience preparing consolidated IFRS financial statements.
Knowledge of alternative-fund investor reporting standards, such as INREV and ILPA.
Knowledge of the regulatory framework for depositary or custody duties, including local regulations and AIFMD.
Knowledge of asset supervision requirements for assets held in custody and assets held away, and their application to alternative-fund investments.
Knowledge of broader depositary requirements for alternative funds, such as oversight duties.
Knowledge of alternatives-industry initiatives and the regulatory environment.

Responsibilities

Support client requests, deliverables, and issue resolution.
Monitor and respond to client inquiries.
Assist with activities that measure Client Service Standards across BBH products.
Filter and escalate client requests.
Use internal technology solutions to manage and escalate client inquiries.
Respond promptly to internal inquiries and escalate them to the Client Service Supervisor as necessary.
Follow established standard procedures, best practices, and process controls.
Review and discuss issues requiring escalation with the client service team.
Develop in-depth working knowledge of a core service-delivery function, such as fund accounting or custody.
Assist more senior team members with oversight of operational production, client accounts, client conversions, reporting, and analyses.