PRADA Senior Client Advisor 5th Avenue

Prada Group•New York, NY

About The Position

The Prada/Miu Miu Senior Client Advisor delivers an extraordinary luxury customer experience by prioritizing clients, understanding their needs and expectations, developing meaningful relationships, and acting as a Brand Ambassador. The role communicates the brands’ philosophy and values, demonstrates expert product and brand knowledge, and elevates the client experience and loyalty. As a senior sales professional, the advisor is accountable for individual and team sales targets and sets the pace for selling-team performance. The position drives sales and provides service across in-store and ecommerce channels, while contributing to store operations and maintaining compliance with company procedures. The Prada Group describes its environment as creative and international, and emphasizes employee talent, professional growth, inclusion, and equal opportunity.

Requirements

Strong organizational, multitasking, and prioritization skills.
Strong knowledge of the fashion industry and trends.
Flexibility in schedule and working hours.
Superior customer service skills.
Excellent communication and interpersonal skills.
Attention to detail.
Business awareness.
Relationship-building and teamwork skills.
Dependability.

Responsibilities

Put customers first by creating a welcoming environment and meeting their needs in accordance with the client journey ceremony.
Exceed individual sales targets, maximize personal sales performance, and contribute to store success.
Meet and exceed KPI goals while maintaining high standards of sales and customer service.
Cultivate and manage a portfolio of clients, including PVICs and VICs.
Maintain excellent knowledge of products and Prada/Miu Miu history, culture, and brand DNA.
Capture customer data in the company CRM to maintain relationships, personalize service, and develop future opportunities.
Embrace and promote an omnichannel mindset.
Stay informed about luxury fashion, trends, and competitors to discuss them with customers and provide advice.
Resolve client complaints, coordinating with the line manager and Client Service team when necessary.
Handle products with the highest level of care and respect.
Use company digital tools to provide an integrated luxury experience.
Host customer appointments in person or through virtual meetings.
Work with the Back of House on daily store operations and help maintain an organized stock room.
Follow company operational and stock procedures, including security, cash activity, inventory, logistics, and head-office reporting requirements.
Collaborate with colleagues, communicate openly and constructively, support a positive working environment, and uphold Diversity and Inclusion values.