PRADA Team Manager Saks 5th Avenue

Prada Group•New York, NY

1d•$100,000 - $110,000

About The Position

The Team Manager is a Brand Ambassador and business leader who represents Prada’s values to the store team and clients. The role drives sales performance and achievement of financial targets, maximizes commercial opportunities, and supports an excellent client experience throughout the client journey. The Team Manager motivates and develops the team, promotes cooperation, and supports the Store Manager in business planning and store operations. The position also cultivates client relationships and loyalty, develops team members through coaching and training, and ensures effective department organization and adherence to company policies and procedures. The annual salary range is $100,000–$110,000; the position may also be eligible for bonuses and other incentive opportunities.

Requirements

Strong business acumen and analytical skills.
Comprehensive knowledge of the luxury fashion industry and its trends.
Proven ability to drive positive client experiences and build loyalty.
Excellent communication and interpersonal skills.
Strong attention to detail and organizational skills.
Ability to inspire and influence a team.
Leadership and coaching skills.
Business awareness.
Dependability.
Flexibility in schedule and working hours.

Responsibilities

Drive the team to exceed financial targets, maximize sales performance, and contribute to store success.
Support the Store Manager in developing and implementing business plans by analyzing product performance and proposing action plans.
Encourage cross-selling and up-selling across product categories.
Maximize business opportunities through effective sales-floor management, visible support, and adherence to Prada standards.
Demonstrate sales leadership, support team members with sales, and develop personal client relationships.
Promote a digital mindset and help the team improve client relationships and achieve business objectives.
Stay up to date on market trends.
Ensure clients feel welcomed and experience an inspiring, engaging client journey that reflects Prada’s values and vision.
Cultivate client relationships and encourage accurate customer profile capture with each transaction.
Promote a client-centric mindset, meaningful after-sales experiences, and client loyalty initiatives.
Identify opportunities to acquire new clients and grow department sales.
Proactively manage customer complaints to maintain client relationships and achieve positive outcomes.
Coach team members, identify their development and training needs, and work with HR and Learning & Development to tailor individual development plans.
Encourage information sharing and develop morning briefings on specific topics.
Identify team talent for internal development opportunities and share proposals with the Store Manager.
Follow up on individual action plans and lead by example in caring for and respecting products and procedures.
Support cooperation between front and back of house.
Support company procedures for cash activity, inventory, logistics, and reporting requested by head office.
Contribute to effective care and protection of company assets.
Provide feedback and suggestions about department needs to the Store Manager and, where necessary, Visual Merchandising and Merchandising departments.
Ensure effective back-of-house organization and maintain staff grooming standards.
Ensure company policies and procedures are implemented while managing store operational activities.
Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
Train and inspire the sales team on product knowledge, sales techniques, client services, and company policies and procedures.
Support the Store Manager in market mapping and research as needed.