PRADA Client Advisor Boca Raton Saks

Prada Group•Boca Raton, FL

About The Position

The Client Advisor serves as an ambassador for the Prada Group’s brands, conveying and promoting their philosophy and values to clients. The role focuses on maximizing individual and team sales while delivering an extraordinary, memorable luxury customer experience. The Client Advisor places the client first, identifies their needs and expectations, builds meaningful relationships, and develops brand loyalty. The role includes welcoming and serving customers in store, using the Company CRM to maintain and develop client relationships, supporting an omnichannel approach, and collaborating with colleagues to provide consistent service and contribute to a positive, inclusive working environment. The Client Advisor also supports sales and operational standards, including product knowledge, shop-floor presentation, stock procedures, and security.

Requirements

Passion for selling and stores.
Curiosity and interest in luxury, fashion, art, and design.
Experience building long-lasting relationships with clients.
Ability to work both in a team and independently.
Excellent communication and interpersonal skills.
Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
Passion for and knowledge of the managed product category.
English language proficiency is required.

Nice To Haves

Knowledge of additional languages.

Responsibilities

Create a welcoming environment and meet customer needs and requests in accordance with the client journey ceremony.
Capture customer data in the Company CRM to maintain and develop relationships, personalize the client approach, and identify future opportunities.
Embrace and promote an omnichannel mindset.
Collaborate constructively with colleagues to provide a consistent customer experience and contribute to a positive working environment that embraces diversity and inclusion.
Welcome and serve customers, providing an excellent in-store experience.
Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
Stay up to date on fashion trends and competitors.
Demonstrate brand and product knowledge.
Handle customer complaints effectively, liaising with the line manager when necessary.
Maintain high standards for the shop floor and visual displays, following company operational guidelines and stock procedures.
Contribute to a high level of security and remain attentive to prevent product theft.