PRADA Team Manager Boca Raton

Prada Group•Boca Raton, FL

About The Position

The Team Manager is a Brand Ambassador and business leader who conveys Prada’s values to the store team and clients. The role drives product performance and sales targets, maximizes commercial opportunities, and ensures an excellent client experience throughout the client journey. It also manages and motivates the team, promoting a positive, cooperative work environment and strong collaboration among managers. The Team Manager leads sales and business performance, supports the Store Manager with business planning, cultivates client relationships and loyalty, and develops team capability through coaching and training. The role also supports store operations, including company procedures, inventory, logistics, reporting, asset protection, back-of-house organization, and adherence to company policies. The position is based in Boca Raton.

Requirements

Strong business acumen and analytical skills.
Comprehensive knowledge of the luxury fashion industry and its trends.
Proven ability to drive positive client experiences and build loyalty.
Excellent communication and interpersonal skills.
Strong attention to detail and organizational skills.
Ability to inspire and influence a team.
Leadership and coaching skills.
Business awareness.
Dependability.
Flexibility in schedule and working hours.

Responsibilities

Drive the team to exceed financial targets and maximize sales performance and contribution to the store.
Support the Store Manager in developing and implementing business plans through product-performance analysis and relevant action plans.
Encourage cross-selling and up-selling across product categories.
Maximize business opportunities through effective sales-floor management, visible support, and adherence to Prada standards.
Model sales leadership, support team members with sales, and develop personal client relationships.
Promote a digital mindset and help the team improve client relationships and achieve business objectives.
Stay up to date on market trends.
Ensure clients feel welcomed and have an inspiring, engaging client journey that communicates Prada’s values and vision.
Cultivate customer relationships and use client-profile capture to create loyal brand advocates.
Develop and maintain client relationships and meaningful after-sales experiences.
Identify opportunities to attract new clients and grow department sales.
Support clienteling initiatives to strengthen client loyalty.
Proactively manage customer complaints to maintain client relationships and reach positive outcomes.
Coach team members consistently, identify development and training needs, and partner with HR and Learning & Development on individual development plans.
Encourage information-sharing and conduct morning briefings on specific topics.
Identify talent for internal development opportunities and share recommendations with the Store Manager.
Ensure team development through coaching and follow-up on individual action plans.
Support the Store Manager in mapping the market for research needs.
Lead by example in ensuring care and respect for products during ceremonies and procedures.
Promote cooperation between front and back of house.
Support enforcement of company procedures for cash activity, inventory, logistics, and head-office reporting.
Contribute to effective care of company assets.
Provide feedback and suggestions about department needs to the Store Manager and, when necessary, Visual Merchandising and Merchandising departments.
Ensure effective back-of-house organization, protect company assets, and maintain staff grooming standards.
Ensure company policies and procedures are applied in store operations.
Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
Train and inspire the sales team in product knowledge, sales techniques, client service, and company policies and procedures.